Abigail Rivas
Einstein Bagels
Fort Worth
1
Certification
2027
years of professional experience
Dynamic and results-driven professional with extensive experience at Einstein Bagels, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve customer concerns, while training staff on food safety and POS systems. Committed to maintaining high standards of cleanliness and quality in fast-paced environments.
Work History
Team Member
- Greeted guests and took orders accurately at counter
- Prepared sandwiches, salads, and soups following food safety standards
- Operated point-of-sale system to process payments and order modifications
- Restocked ingredients, supplies, and service areas to maintain smooth operations
Shift Leader
1 Year 3 Months- Supervised shift operations, delegating tasks and maintaining service flow
- Trained new team members on POS, food safety, and guest service standards
- Monitored inventory levels and restocked ingredients to support continuous production
- Resolved customer concerns promptly to maintain positive guest experience
- Coordinated opening and closing procedures, ensuring readiness for daily business
- Verified product quality and freshness across bakery and beverage stations
- Balanced cash drawer and processed transactions accurately during busy periods
- Enforced sanitation guidelines and maintained clean, organized work areas
Assistant Manager
8 Months- Supervised daily store operations, ensuring smooth service flow and consistent guest experience.
- Trained team members on beverage preparation, POS procedures, and customer service standards.
- Monitored inventory levels and coordinated restocking of tea, coffee, and packaging supplies.
- Resolved customer concerns promptly, maintaining professionalism and service quality.
- Enforced cleanliness, safety, and food handling standards throughout front and back areas.
- Assisted with cash handling, register reconciliation, and end-of-day closing procedures..
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Following instructions
Cash handling
Cleaning
Flexible schedule
Leadership qualities
Workplace safety
Computer skills
Organizing work stations
Product knowledge
Training and mentoring
Complaint resolution
Equipment operation
Quality inspections
Calculations and measurements
Certification
Floral Certification
Food Handler Certification
Timeline
Shift Leader
Einstein Bagels
07.2025 - CurrentRead More
Assistant Manager
1102 Bubble Tea and Coffee
10.2024 - 06.2025Read More
Team Member
McAllister's Deli
Read More
Lake Worth High School
High School Diploma
Read More