Abigail Rivera
Fort Lauderdale,FL
Summary
Motivated individual experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Global Response
10.2021 - 12.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephones inquires and complaints following standard operating procedures.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Shift Leader
Smoothie King
10.2019 - 01.2020
- Managed store opening and closing procedures to ensure safety.
- Held team members accountable during shift by effectively coaching to improve performance.
- Complied with company standards and policies, setting example for team members.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided excellent customer service and developed strong relationships with customers.
Education
Associate of Arts -
Broward College
Pembroke Pines, FL05.2025
Certificate - Patient Care Technician
Florida Career College
Pembroke Pines, FL06.2021
High School Diploma -
North Broward Christian School
Fort Lauderdale, FL06.2019
Skills
- Retails Sales Customer Service
- Stocking and Replenish
- Customer Relations
- Microsoft Word
- Active Listening
- Individual and Team Goals
Timeline
Customer Service Representative
Global Response
10.2021 - 12.2021
Shift Leader
Smoothie King
10.2019 - 01.2020
Associate of Arts -
Broward College
Certificate - Patient Care Technician
Florida Career College
High School Diploma -
North Broward Christian School