Abigail Roberts
Rockwell,IA
Summary
Proactive and attentive professional with over 12 years of experience in childcare and pharmacy. Strong abilities in team collaboration and implementing best practices to improve child care quality and customer satisfaction. Ready to leverage expertise in fostering positive relationships and enhancing developmental outcomes.
Overview
15
15
years of professional experience
Work History
Home Daycare Provider
Self Employed
Rockwell, IA
05.2014 - Current
- Developed age-appropriate educational activities to promote cognitive and social development in children.
- Maintained a safe, clean, and engaging environment for children through regular inspections and organization.
- Implemented daily routines that fostered consistency and security for children, enhancing their emotional well-being.
- Communicated effectively with parents regarding child progress, behavior, and development milestones to ensure alignment on care strategies.
Certified Pharmacy Technician
Clear Lake Pharmacy
Clear Lake, IA
05.2011 - 08.2013
- Managed medication inventory, ensuring optimal stock levels and compliance with regulatory standards.
- Processed prescription orders accurately, verifying patient information and medication details.
- Assisted in training new pharmacy technicians on operational procedures and customer service best practices.
- Implemented workflow improvements, reducing prescription processing time and enhancing customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Education
Associate of Arts -
North Iowa Community College
Mason City, IAHigh School Diploma -
Mason City High School
Mason City, IA05-2003
Skills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Health and safety
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Insurance verification
- HIPAA
- Customer service
- Data entry
- Prioritization and organization
- Team coordination
- Relationship building
Timeline
Home Daycare Provider
Self Employed
05.2014 - Current
Certified Pharmacy Technician
Clear Lake Pharmacy
05.2011 - 08.2013
Associate of Arts -
North Iowa Community College
High School Diploma -
Mason City High School