Abigail Rodriguez
Pflugerville,TX
Summary
Dedicated Shift Captain with proven expertise in customer service, cash handling, and team collaboration. Prepared fo fast paced work environment, and well developed skills in team leadership and communication.
Overview
2
2
years of professional experience
Work History
Shift Captain
MOD Pizza
05.2024 - Current
- Supervised daily operations, making sure everyone knew what to do and how to do it.
- Trained and mentored new team members on efficient service practices.
- Streamlined food preparation processes, improving service speed during busy rushes.
- Resolved customer complaints and questions effectively, while making sure they didn't feel unheard.
- Affective customer service experience.
- Collaborated with upper management on strategic initiatives designed to improve how squad members work on the line/interact with customers.
- Experience in handling cash; both with cash registers/cashier knowledge, and making sure the cash was balanced during the deposit drops.
- Learned how to pick up shifts/carry shifts if we were down a few people.
- Learned how to give out refunds and politely speak to guests and find out about how to improve their experience.
Education
Associate of Science - Anthropology
Austin Community College
Austin, TX05-2029
High School Diploma -
Connally High School
Austin05-2024
Skills
- Customer service
- Cash handling
- POS/Cash register experience
- Teamwork
- Multi-tasking
- Reliability/Flexible schedule
- Discipline
- Good work ethic
Timeline
Shift Captain
MOD Pizza
05.2024 - Current
Associate of Science - Anthropology
Austin Community College
High School Diploma -
Connally High School