Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Olivia Bruyette

Lincoln,NE

Summary

Dynamic and people-oriented leader with a proven track record at Scooter's Coffee for fostering strong customer relationships and creating a warm, supportive team environment. Recognized for exceptional customer service and ability to boost employee morale, consistently showcasing adaptability and a positive attitude.

Overview

8
8
years of professional experience

Work History

Shift Captain

Scooter's Coffee
06.2021 - Current
  • Built strong connections with customers, ensuring their patronage.
  • Mediated issues between employees and collaborated with management to find the best solution.
  • Recognized by the District Manager for excellent customer service in 2022.
  • Praised for phenomenal energy by a Corporate Financial Controller in 2024.
  • Created a safe environment for employees to speak about issues troubling them, both at work and in their personal lives.
  • Excelled in multitasking and efficiency, ensuring all tasks were completed even during busy promotional periods.

Style Consultant

Target
09.2019 - 03.2021
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Utilized personal experience in plus-size fashion sizing and trends to create a comfortable environment for customers and decreased returns for that section.
  • Volunteered to help in various sections to become familiar with merchandise in other departments.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.

Team Lead

Culver's Restaurant
06.2016 - 09.2019
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Scheduled and managed a team of over 15 employees.
  • Maintained a constant upbeat, energetic attitude under stress.
  • Reduced drive-thru wait times by ~2 minutes by strategically arranging team members for success.
  • Cultivated a safe and fun work environment by connecting individually with employees and building rapport.

Education

Bachelor of Arts - Clinical Psychology & Human Services

University of Nebraska-Lincoln
Lincoln, NE
08.2024

Associate of Arts - Clinical Psychology

Southeast Community College
Lincoln, NE
05.2021

Skills

  • Positive Attitude
  • Interpersonal Skills
  • Relationship Building
  • Adaptability and Flexibility
  • Excellent Communication
  • Problem-solving aptitude
  • Employee Development
  • Team Management
  • Customer Service

Accomplishments

  • Received 20+ Employee Excellence Awards, Culver's, Lincoln, NE, 2018-2019.
  • Received two nominations for Most-Valuable Barista, Scooter's, Lincoln, NE, 2024.
  • Received DM Honorable Mention for Most-Valuable Barista, Scooter's, Lincoln, NE, (Periods 2 & 7).

Languages

Spanish
Limited Working

Timeline

Shift Captain

Scooter's Coffee
06.2021 - Current

Style Consultant

Target
09.2019 - 03.2021

Team Lead

Culver's Restaurant
06.2016 - 09.2019

Bachelor of Arts - Clinical Psychology & Human Services

University of Nebraska-Lincoln

Associate of Arts - Clinical Psychology

Southeast Community College

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Olivia Bruyette