Myriah Hernandez
Richmond,TX
Summary
5 years of experience as Shift Captain at MOD Pizza, adept at driving team engagement and fostering an inclusive work culture. Skilled in enhancing operational efficiency and utilizing customer feedback to improve service quality. With proven leadership, communication, time management, adaptability, and problem-solving skills, seeks to apply these strengths in an EMT-B role to advance in the EMS field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Captain
MOD Pizza
Sugar Land, TX
03.2019 - Current
- Maintained high standards of cleanliness and organization throughout facility, ensuring optimal working conditions for all staff.
- Handled escalated customer complaints professionally while maintaining composure under pressure situations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Conducted regular performance evaluations to assess individual progress and provide constructive feedback for growth opportunities.
- Reviewed daily shift reports to maintain operational knowledge and identify areas for improvement or concern.
- Maximized shift productivity by effectively delegating tasks based on individual strengths and skill sets.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
Education
Course Completion Certificate - EMT-B
Texas EMS School
Abilene, TX01.2024
Associate Of Arts - Pre-Nursing
Wharton County Junior College
Wharton, TX05.2022
Diploma -
George Ranch High School
Richmond, TX05.2019
Skills
- Team Management
- Situational Awareness
- Employee Development
- Time Management
- Problem-Solving
- Friendly, Positive Attitude
Certification
- American Heart Association BLS
- National Registry EMT
License
DSHS- Emergency Medical Technician-B
Timeline
Shift Captain
MOD Pizza
03.2019 - Current
Course Completion Certificate - EMT-B
Texas EMS School
Associate Of Arts - Pre-Nursing
Wharton County Junior College
Diploma -
George Ranch High School