Victoria Sullivan
Houston
Summary
Dynamic Shift Captain at MOD Pizza with a strong work ethic and expertise in hospitality service. Successfully trained teams, enhancing operational efficiency and customer satisfaction. Skilled in POS operation and task prioritization, I consistently resolved issues and fostered a positive dining experience, ensuring order accuracy and maintaining food safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Captain
MOD Pizza
04.2022 - 02.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
South Plantation High School
Plantation, FL06-2022
Skills
- Shift scheduling
- Operational efficiency
- Team management
- Community engagement
- Task prioritization
- Team building
- POS operation
- Hospitality service expertise
- Strong work ethic
- Food safety practices
- Order accuracy
Certification
- TABC
- Texas Food Manager
- Food Handlers
Timeline
Shift Captain
MOD Pizza
04.2022 - 02.2025
- TABC
- Texas Food Manager
- Food Handlers
High School Diploma -
South Plantation High School
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