Ayva Thorpe
Scottsdale,AZ
Summary
Dynamic Shift Captain at MOD Pizza with a proven track record in operational efficiency and team leadership. Enhanced customer satisfaction through proactive problem-solving and improved team collaboration. Skilled in employee engagement and situational awareness, driving continuous improvement and accountability in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Captain
MOD Pizza
Cave Creek, AZ
08.2022 - Current
- Oversaw critical incident response efforts, demonstrating effective decision-making skills under pressure while maintaining crew safety as a top priority.
- Implemented performance metrics to monitor progress toward goals, leading to enhanced accountability and continuous improvement.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Improved customer satisfaction scores through proactive problem-solving and excellent communication with team members.
- Enhanced team efficiency by implementing streamlined shift change procedures.
- Maintained high standards of cleanliness and organization throughout facility, ensuring optimal working conditions for all staff.
Crew Member
Chipotle
Cave Creek, AZ
01.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Criminology
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Cactus Shadows Highschool
Scottsdale, AZ05-2024
Skills
- Operational efficiency
- Employee engagement
- Situational awareness
- Team management
- Policy enforcement
- Employee development
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Team leadership
Certification
Criminal Profiling - In the works
Languages
Chinese (Mandarin)
Elementary
Interests
- Horseback Riding
Timeline
Shift Captain
MOD Pizza
08.2022 - Current
Crew Member
Chipotle
01.2022 - 07.2022
No Degree - Criminology
Arizona State University
High School Diploma -
Cactus Shadows Highschool