Emily Huffman
Roanoke Rapids,NC
Summary
Dynamic Shift Leader with extensive experience at Chili's Bar and Grill, recognized for enhancing customer satisfaction and fostering team collaboration. Skilled in cash handling and conflict resolution, I effectively trained staff and maintained a safe work environment, ensuring adherence to safety protocols while motivating teams to excel in service delivery.
Overview
4
4
years of professional experience
Work History
Shift Leader/Training Captain
Chilis's Bar and Grill
Knightdale, NC
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Crew Leader
Sonics Drive In
Zebulon, NC
06.2021 - 12.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
High School Diploma -
Score Acadamy
Raleigh, NC05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff supervision
- Staff education and training
- Staff training and development
Timeline
Shift Leader/Training Captain
Chilis's Bar and Grill
12.2022 - Current
Crew Leader
Sonics Drive In
06.2021 - 12.2023
High School Diploma -
Score Acadamy