Abigail Rosales
San Diego
Summary
Organized and proactive professional with a strong background in scheduling and team coordination. Skilled in communication and employee training, consistently identifying process improvements that enhance productivity and client satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Scheduling Coordinator
Shegerian and Associates
San Diego
09.2025 - Current
- Analyzed scheduling process to identify improvements and recommended actionable solutions.
- Coordinated daily schedules to enhance team member productivity.
- Compiled weekly reports on task completion and call data for performance insights.
- Train new coordinators on scheduling procedures.
- Guide employees in handling difficult or complex problems.
Scheduling Coordinator
Shegerian and Associates
San Diego
09.2024 - 09.2025
- Gather and record potential client information and determine if they are eligible to move forward in the scheduling process.
- Call clients to schedule/reschedule potential their evaluation appointments.
- Respond to client texts/emails regarding scheduling inquiries.
- Monitored calendar conflicts and resolved scheduling issues promptly.
Guest Service Agent
Doubletree By Hilton
San Diego
05.2023 - 09.2024
- Managed guest check-in and check-out procedures.
- Assisted with billing inquiries and processed payments efficiently.
- Responded to guests, including email, telephone, and in-person inquiries.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs and solve issues promptly
- Coordinated room assignments and ensured accuracy in reservations system.
Store Associate
H&M Hennes & Mauritz
Temecula
10.2019 - 03.2020
- Assisted customers with product selections and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Provided cash register operations and handled customer payments.
- Handled inventory management tasks including receiving shipments.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06-2023
Skills
- Native Spanish speaker
- Scheduling and phone etiquette
- Employee training
- Verbal and written communication
- Clerical and administrative tasks
- Team coordination
Timeline
Lead Scheduling Coordinator
Shegerian and Associates
09.2025 - Current
Scheduling Coordinator
Shegerian and Associates
09.2024 - 09.2025
Guest Service Agent
Doubletree By Hilton
05.2023 - 09.2024
Store Associate
H&M Hennes & Mauritz
10.2019 - 03.2020
Bachelor of Arts - Psychology
University of California, Riverside