Abigail Rosalez
Corpus Christi,TX
Summary
Dynamic professional with a proven track record at Coastal Bend Eye Center, excelling in patient communication and HIPAA compliance. Skilled in Microsoft Office and effective problem-solving, I have successfully trained staff and enhanced service quality, fostering a culture of excellence and customer satisfaction. Adaptable and proactive, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Coastal Bend Eye Center
07.2023 - Current
- Trained and mentored new reception staff on best practices and office protocols.
- Coordinated communication between patients, healthcare providers, and administrative teams.
- Handled patient inquiries and provided information regarding services offered.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Answered phone calls regarding scheduling appointments, and handling patient inquiries.
Beauty Advisor
Ulta Beauty Inc.
09.2022 - 08.2023
- Provided personalized beauty consultations to clients, enhancing their product selection experience.
- Demonstrated application techniques for makeup products, fostering customer engagement and satisfaction.
- Assisted in inventory management, ensuring availability of popular beauty products on sales floor.
- Educated customers on skincare routines and product benefits, promoting informed purchasing decisions.
- Stayed updated on industry trends and new product launches, providing informed recommendations to clients.
Assistant General Manager
GO Car Wash
01.2021 - 08.2022
- Managed daily operations to enhance team efficiency and customer satisfaction.
- Trained and mentored staff on operational best practices and service standards.
- Enhanced employee engagement through effective leadership and recognition programs.
- Motivated, trained, and disciplined employees to maximize performance.
Customer Service Associate
Shine On Car Wash
01.2019 - 01.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on customer service protocols and operational procedures to ensure quality standards.
- Implemented feedback mechanisms to gather customer insights, improving service offerings based on preferences.
Education
High School Diploma -
Mathis High School
Mathis, TX05-2018
Associate of Arts - Kinesiology
Coastal Bend College
Beeville, TX05-2018
Skills
- Experienced with Microsoft Office applications
- Professional phone communication
- Proficient in computer applications
- Analytical thinking
- Effective communication skills
- Adaptable learner
- Analytical problem solving
- Demonstrates initiative
Timeline
Medical Receptionist
Coastal Bend Eye Center
07.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
09.2022 - 08.2023
Assistant General Manager
GO Car Wash
01.2021 - 08.2022
Customer Service Associate
Shine On Car Wash
01.2019 - 01.2021
High School Diploma -
Mathis High School
Associate of Arts - Kinesiology
Coastal Bend College
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