Abigail Rosas
Arlington,TX
Summary
Bilingual customer service and front-office professional with over 8 years of experience in medical scheduling, patient care coordination, and administrative support. Skilled in managing high-volume clinics, verifying insurance, and providing exceptional service to diverse patient populations. Recognized for strong communication, organizational skills, and ability to streamline office operations.
Overview
10
10
years of professional experience
Work History
Bilingual Front Office Specialist
CenterWell Senior Primary Care
10.2022 - Current
- Checked patients in and out, ensuring smooth front-desk operations.
- Scheduled all patient appointments and coordinated transportation through Modivcare.
- Answered calls using Genesys Cloud; completed daily closing duties.
- Verified patient insurance through ECW and Availity.
- Prepped patient paperwork and confirmed details prior to visits.
- Led morning huddles to align staff on daily tasks and goals.
- Managed incoming/outgoing mail and coordinated office meetings/events.
Medical Scheduler & Front Office
Pediatric Eye Specialist
08.2021 - 10.2022
- Scheduled and rescheduled patients for three optometrists and three ophthalmologists across four office locations (Mansfield, Southlake, Denton, Fort Worth).
- Checked patients in/out and processed payments.
- Confirmed appointments and ensured pre-registration via Phresia.
- Updated patient records and verified insurance eligibility.
- Managed a multi-line phone system and relayed detailed messages to providers/technicians.
Bilingual Scheduler, Call Center
Solis Mammography
08.2017 - 07.2021
- Scheduled and rescheduled multi-modality imaging appointments.
- Maintained patient data and medical records.
- Handled record requests for physicians and patients.
- Assisted physicians with exam orders.
Customer Service Representative
KLZ Stone Supply
05.2016 - 08.2017
- Greeted clients, managed switchboard operations, and directed inquiries.
- Maintained inventory and developed product knowledge.
- Generated price quotes and assisted with showroom tours.
- Performed clerical duties and supported sales operations.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX01.1998
Skills
- Languages: Bilingual in English & Spanish
- Technical: Microsoft Office Suite, Teams, Zoom, Idox, Centricity, One Source, ECW
- Administrative: Scheduling, insurance verification, multi-line phone systems, patient registration, records management
- Patient care
Languages
Spanish
Full Professional
Timeline
Bilingual Front Office Specialist
CenterWell Senior Primary Care
10.2022 - Current
Medical Scheduler & Front Office
Pediatric Eye Specialist
08.2021 - 10.2022
Bilingual Scheduler, Call Center
Solis Mammography
08.2017 - 07.2021
Customer Service Representative
KLZ Stone Supply
05.2016 - 08.2017
High School Diploma -
Theodore Roosevelt High School