Abigail Ross
Aiken,SC
Summary
Compassionate and dedicated medical professional with 6 years of experience providing exceptional patient care in diverse healthcare settings. Skilled in monitoring vital signs, assisting with medical procedures, and supporting patients through their treatment and recovery. Proven ability to build strong patient relationships, offering emotional support while ensuring comfort and safety. Proficient in medical record management, performing diagnostic tests, and collaborating effectively with interdisciplinary teams to enhance patient outcomes. Committed to delivering high-quality, patient-centered care with a focus on empathy, professionalism, and efficiency.
Overview
5
5
years of professional experience
Work History
Patient Care Technician CICU
Medical University Of South Carolina
Columbia, SC
10.2024 - 02.2025
- Monitored patients' vital signs (heart rate, blood pressure, oxygen levels) and recorded data for accurate documentation.
- Assisted with daily care activities, including bathing, feeding, and repositioning patients to ensure comfort and safety.
- Provided support during cardiac procedures, ensuring patient stability and assisting with equipment as needed.
- Aided in the preparation and administration of medications under supervision, following hospital protocols.
- Assisted with EKG monitoring, preparing patients, and ensuring proper lead placement for accurate readings.
- Ensured strict adherence to infection control policies, including proper handling of equipment and sanitizing patient care areas.
- Coordinated with nursing staff to update care plans based on patient progress and any changes in condition.
- Provided compassionate emotional support to patients and families, explaining procedures and addressing concerns.
- Assisted in the collection and preparation of lab specimens for diagnostic testing, ensuring accuracy and timely delivery.
- Supported the transfer of critically ill patients to other departments or units, ensuring proper monitoring and care during transport.
- Documented patient progress and observations accurately in electronic health records (EHR) systems.
- Maintained a safe and organized environment by restocking supplies and ensuring all equipment was functioning properly.
Endocrinology Medical Assistant/Medical Receptionist
Aiken Endocrinology - Dr. Bauer Vaughters
Aiken, SC
03.2021 - 10.2021
- Monitored A1c, glucose testing, and administered injectable medications (Prolia, Forteo) for osteoporosis patients.
- Taught and administered CGMs (Dexcom, Freestyle Libre, Guardian).
- Recorded vital signs and medical history for 40-50 patients daily; assisted with procedures (EKGs, phlebotomy, glucose testing, DEXA scans, pulmonary function tests).
- Managed expired medications, equipment, supplies, and ordered vaccines.
- Directed patients to exam rooms, answered questions, and prepared for exams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized appointment scheduling to reduce conflicts and improve physician availability.
- Educated patients on preventative care, treatment plans, and follow-up.
- Boosted patient satisfaction with compassionate care and prompt service.
- Assisted physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals for comprehensive care.
- Collaborated with healthcare teams for coordinated patient care.
- Addressed patient inquiries, appointment requests, and billing questions.
- Minimized radiation exposure during procedures.
- Assisted patients with medical forms and documentation.
- Fostered a positive work environment through effective teamwork.
- Updated patient insurance, demographic, and health information.
- Managed high call volumes and directed calls professionally.
- Ensured HIPAA compliance and confidentiality.
- Maintained a neat and organized waiting room.
- Handled billing, insurance claims, and payments accurately.
- Assisted with medical coding and administrative tasks (filing, copying, faxing).
Medical Assistant
Star Medical Urgent and Primary Care
Jacksonville, NC
08.2020 - 01.2021
- Directed patients to exam rooms, answered questions, and prepared for exams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed medical records, including filing, organizing, and scanning documents.
- Called and faxed pharmacies for prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample medications.
- Built strong patient relationships through effective communication.
- Collected and documented vital information (e.g., blood pressure, weight).
- Assisted with diagnostic tests by collecting and processing specimens.
- Verified insurance coverage and collected co-payments.
- Obtained medical history, medication, symptoms, and allergies.
- Performed phlebotomy tasks while minimizing patient discomfort.
- Ensured patient safety and comfort during exams, addressing concerns.
- Maintained a clean clinical environment and followed infection control protocols.
- Assisted with minor surgeries and sterilized instruments.
- Educated patients on medications, procedures, and care plans.
- Reduced wait times by processing insurance claims and obtaining pre-authorizations.
- Contributed to positive health outcomes by educating patients on prevention and follow-up care.
- Managed medical supply inventory and ordered replenishments.
- Coordinated patient referrals to specialists for comprehensive care.
- Answered calls, provided office information, and directed calls to staff.
- Completed EKGs and other tests based on patient needs.
- Prepared lab specimens for diagnostic testing.
- Trained new staff on clinic procedures and policies.
Mental Health Technician
Brynn Marr Hospital
Jacksonville, NC
06.2020 - 01.2021
- Performed patient safety checks and documented results to monitor well-being.
- Provided compassionate care and support to enhance patient mental health.
- Built strong rapport with patients, fostering trust and positive relationships.
- Contributed to a culture of excellence by upholding high care standards and seeking improvements.
- Promoted a safe, therapeutic environment by enforcing policies and maintaining confidentiality.
- Observed patient behaviors and notified RN of any unusual or dangerous occurrences.
- Coordinated discharge planning with patients, families, and community services for smooth transitions.
- Assisted with ADLs, meals, and facility transfers to ensure patient well-being.
- Escorted patients to meals, activities, and visitation areas to maintain safety and security.
- Ensured patient confidentiality in compliance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Took vital signs,and managed patient behavior.
Medical Assistant (CCMA)
Swetang Patel MD PA-C
Jacksonville, NC
02.2020 - 06.2020
- Conducted patient interviews to gather health history, vital signs, and current medical issues
- Relayed patient concerns, updates, and refill requests to physicians for effective treatment.
- Performed routine tests (urine dipstick, vision, and hearing tests).
- Reviewed treatment sheets for accuracy and completeness.
- Educated patients on medications, procedures, and physician instructions.
- Directed patients to exam rooms, answered questions, and prepared for exams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history in clinic and hospital settings.
- Managed medical records (filing, organizing, and scanning documents).
- Submitted prescriptions and refills to pharmacies via calls and faxes.
- Scheduled appointments, registered patients, and distributed sample medications.
- Verified insurance coverage and collected co-payments.
- Gathered patient medical history, medication info, symptoms, and allergies.
- Performed phlebotomy tasks with minimal patient discomfort.
- Aided in accurate diagnoses by performing lab tests and preparing specimens.
- Reduced wait times by processing insurance claims, verifying coverage, and obtaining pre-authorizations.
- Answered calls, provided information, and directed inquiries to appropriate staff.
- Completed EKGs and other tests based on patient presentation.
Education
Certified CPR And AED - CPR And AED
American Heart Association
08.2024
Certified BLS - Basic Life Support Provider
American Heart Association
08.2024
Heartsaver - Heartsaver First Aid Program
American Heart Association
08.2024
Certified Clinical Medical Assistant -
Miller-Motte Technical College
Augusta, GA02.2020
Medical Assistant, Phlebotomy & EKG Training -
Externship
Fort Gordon, GA - Eisenhower Medical Center12.2019
Skills
- Inventory and supply management
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Feeding assistance
- Professional bedside manner
- Emergency response
- Patient education
- Mobility assistance
Timeline
Patient Care Technician CICU
Medical University Of South Carolina
10.2024 - 02.2025
Endocrinology Medical Assistant/Medical Receptionist
Aiken Endocrinology - Dr. Bauer Vaughters
03.2021 - 10.2021
Medical Assistant
Star Medical Urgent and Primary Care
08.2020 - 01.2021
Mental Health Technician
Brynn Marr Hospital
06.2020 - 01.2021
Medical Assistant (CCMA)
Swetang Patel MD PA-C
02.2020 - 06.2020
Certified BLS - Basic Life Support Provider
American Heart Association
Heartsaver - Heartsaver First Aid Program
American Heart Association
Certified Clinical Medical Assistant -
Miller-Motte Technical College
Medical Assistant, Phlebotomy & EKG Training -
Externship
Certified CPR And AED - CPR And AED
American Heart Association
Employment Gaps
At the end of January 2021, my husband was getting out of the Marine Corps in Jacksonville, North Carolina and we were PCS'ing as well as I was 8 months pregnant with our first child. I took a break from employment from then on until the end of March 2021. Working in the medical field during a pandemic has its difficulties, and I unfortunately ended up contracting COVID while I was also pregnant with my second child. I ended up having to leave work early at the end of October 2021, a few months before the end of my pregnancy due to complications with my pregnancy and myself from COVID. I had the opportunity to return to work for a bit of time in October 2024, until February 2025 when my youngest daughter started experiencing life threatening medical complications and I needed to take a step back from the work field to better care for her. I have since then been a stay at home mother to my two children. I am extremely eager to get back into the employment world and medical field, as well as helping patients establish and maintaining care for their health needs.