Abigail Sapien
El Paso,TX
Summary
Dynamic Customer Care Team Lead at Verizon Wireless with proven negotiation expertise and strong problem-solving abilities. Successfully reduced outstanding receivables through effective payment arrangements and enhanced customer loyalty by resolving issues with empathy. Proficient in Quickbooks, I excel in managing high-volume workloads while fostering positive client relationships.
Professional in financial management prepared for this role. Adept at optimizing accounts receivable processes and driving timely collections. Strong collaborator focused on achieving results, adapting to changing needs, and ensuring team success. Proficient in financial analysis, problem-solving, and maintaining accuracy under pressure.
Overview
25
25
years of professional experience
Work History
Customer Care Team Lead
Verizon Wireless
Baskin Ridge, NJ 07920
04.2014 - 08.2023
- Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
- Conducted regular evaluations of staff performance, providing coaching sessions as needed to support ongoing development.
- As an account specialist Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Developed strong relationship with customers and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
Realtor
Self-employeed
El Paso, TX
01.2002 - 12.2015
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Accounts Receivable Assistant
Charlottes Furniture Store
El Paso, TX
01.1999 - 02.2007
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Billed customers by sending statements and invoices via fax or email.
- Balanced cash receipts daily, ensuring proper allocation of funds against open invoices within Quickbooks.
- Enhanced cash flow by timely processing invoices and managing collections activities.
- Negotiated payment arrangements with delinquent customers, fostering ongoing communication and promoting prompt resolution of outstanding balances.
- Performed credit reviews for potential customers, mitigating risk exposure while supporting business growth initiatives.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
El Paso, TX06-2005
Texas Realtor License - Realtor
Academy of Real Estate
12-2002
Computerized Accounting -
International Business College
El Paso, TX05-1999
Skills
- Proficient in Microsoft Excel and Quickbooks
- Strong problem-solving abilities
- Fluent bilingual communication
- Negotiation expertise
- Strong organizational skills
- Accounting and finance knowledge
- Payment negotiations
- Invoice processing
- Credit management
- Debt collection
- Accounts receivable processing
- Customer relations
- Problem-solving
- Task prioritization and deadline management
- Strong communication skills
Timeline
Customer Care Team Lead
Verizon Wireless
04.2014 - 08.2023
Realtor
Self-employeed
01.2002 - 12.2015
Accounts Receivable Assistant
Charlottes Furniture Store
01.1999 - 02.2007
Bachelor of Science - Business Administration And Management
University of Phoenix
Texas Realtor License - Realtor
Academy of Real Estate
Computerized Accounting -
International Business College