Abigail Scheer
Niceville,FL
Summary
Detail-oriented Patient Representative with expertise in patient communication, appointment scheduling, and insurance verification. Experienced in managing patient records and coordinating with medical staff to enhance patient experience and operational efficiency. Strong problem-solving abilities and adept at navigating fast-paced healthcare environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Service Representative
Urgent Care Specialists, PC
Wilbraham, MA
09.2024 - 10.2026
- Greeted patients and addressed inquiries, showcasing strong customer service skills.
- Responded promptly to incoming calls, providing positive communication and professional service.
- Facilitated communication by answering calls and routing them to the correct personnel.
- Schedules appointments and coordinates referrals to enhance patient care.
- Performs patient registration and scheduling in a fast-paced environment with efficiency.
- Collected accurate financial and demographic information to support patient processing.
- Processes payments accurately by verifying insurance coverage and applying copays and deductibles when relevant.
- Ensures compliance with HIPAA regulations through proper handling of confidential patient information.
- Responding to fax requests for medical records, workers' compensation status and pharmacy requests.
Food Prep/Cook
Compass Group
Springfield, MA
09.2023 - 09.2024
- Facilitated communication with coworkers to support seamless operations.
- Managed multiple tasks simultaneously while maintaining high quality standards.
- Resolved customer complaints and issues during service to enhance customer satisfaction.
Front Counter Cashier
MILANOS
Chicopee, MA
08.2021 - 09.2024
- Provided friendly service to customers, contributing to positive experiences and customer satisfaction.
- Greeted customers, answered telephone inquiries, and took orders in fast-paced environment, ensuring efficient service delivery.
- Handled money responsibly by recording transactions accurately into the computer system while keeping track of discrepancies in the cash drawer.
Education
High school diploma or GED -
Smith Academy
Hatfield, MASkills
- Patient interaction
- Appointment scheduling
- Insurance verification
- Financial processing
- EMR systems
- HIPAA compliance
- Medical terminology
- Customer service
- Email management
- Time optimization
- Professional communication
- Conflict resolution
- Communication skills
Certification
- BLS Certification
Timeline
Patient Service Representative
Urgent Care Specialists, PC
09.2024 - 10.2026
Food Prep/Cook
Compass Group
09.2023 - 09.2024
Front Counter Cashier
MILANOS
08.2021 - 09.2024
High school diploma or GED -
Smith Academy