Doris Moore
Selma,NC
Summary
As a seasoned worker. I have a broad background in Customer Service. Strong leadership and communication skills; proven ability to quickly establish trust, train and motivate people of all levels. Recognized for strong work ethic and dependability.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Progress USA Wake Ortho
12.2024 - Current
- Scheduled and verified patient insurance information to confirm patient coverage and minimize claim denials.
- Collected patient copays at front desk to facilitate timely payments and improve cash flow.
- Rescheduled and coordinated patient appointments to optimize provider schedules and reduce wait times.
- Scanning copying faxing emailing
Health Life Insurance Agent
Bankers Life Insurance
06.2019 - Current
- Conducted insurance verifications to confirm coverage and eligibility for patients
- Processed patient enrollments to ensure timely access to healthcare services
- Managed patient registration process to facilitate smooth onboarding of new clients
- Reviewed medical history for accuracy
Customer Service Representative
Pearl Interactive Network
09.2024 - 10.2024
- Operated call center to assist customers
- Facilitated client enrollments, streamlining access to essential programs
- Processed authorization requests to enable timely service delivery
- Conducted benefit verifications to ensure accurate client eligibility
Operator | Sterile Packaging
Kelly Services
06.2023 - 02.2024
- Conducted product inspections ensuring compliance with quality standards
- Prepared items for shipment by securely packaging to prevent damage during transit
- Applied labels to products facilitating accurate identification and traceability
Authorization Tech II
PORT Health Services
03.2014 - 06.2021
- Managed billing collections, authorizations, and enrollments while maintaining accurate medical records and supporting physicians
- Verified insurance coverage and processed referrals to streamline patient access to services
- Coordinated patient registrations and scheduling, ensuring efficient filing and document management
Patient Access Rep
Vidant Medical Hospital
06.2016 - 12.2017
- Conducted insurance verifications, facilitating timely claims approval
- Processed client registrations, ensuring accuracy and compliance with regulations
- Managed collections for outstanding accounts, reducing aging receivables
Field Service Technician
Universal Medical Supply
05.2009 - 08.2014
- Processed patient registrations efficiently
- Verified insurance information to facilitate seamless patient access to medical care.
- Verified medical histories to support comprehensive patient assessments and treatment planning.
- Uploaded necessary documents to systems
Education
Licensed Agent Certified -
Pitt Community College
Winterville, NC01-2019
Biblical Studies AAS -
International School of Ministry
Greenville, NC12-2017
Office Administration AAS -
Pitt Community College
Greenville, NC05-2016
Medical Office Administration AAS -
Pitt Community College
Greenville, NC05-2014
Skills
- Healthcare Software
- Using EHR EMR systems
- Accurate Recordkeeping
- Insurance verification
- Benefits verification
- Insurance Processing
- Authorizations
- Enrollments
- Medical Records
- Registrations
- Scheduling
- Patient Interaction
- Patient Communication
- Call center operations
- Assess Patient Needs
- Data Uploading
- Data integrity
- Patient confidentiality
- Attention to detail
- Multi-Task Management
- Time Management
- Problem-Solving Skills
- Teamwork
- Team Collaboration
- Strong Customer Relations
- Escalates issues
- Strong Written and Communication Skills
- Patient confidentiality
- Data integrity
Websites
Timeline
Patient Service Representative
Progress USA Wake Ortho
12.2024 - Current
Customer Service Representative
Pearl Interactive Network
09.2024 - 10.2024
Operator | Sterile Packaging
Kelly Services
06.2023 - 02.2024
Health Life Insurance Agent
Bankers Life Insurance
06.2019 - Current
Patient Access Rep
Vidant Medical Hospital
06.2016 - 12.2017
Authorization Tech II
PORT Health Services
03.2014 - 06.2021
Field Service Technician
Universal Medical Supply
05.2009 - 08.2014
Licensed Agent Certified -
Pitt Community College
Biblical Studies AAS -
International School of Ministry
Office Administration AAS -
Pitt Community College
Medical Office Administration AAS -
Pitt Community College