Radamez Servera Jr
Glendale,AZ
Summary
Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
HONORHEALTH
PHOENIX, AZ
09.2024 - 08.2026
- Verified insurance information and collected necessary documentation accurately.
- Collected co-payments from patients at time of service, ensuring compliance with payment policies.
- Registered patients using electronic health record systems efficiently.
- Processed required paperwork and forms for registration, accurately entering patient data into system to support efficient patient flow.
- Provided exceptional customer service to patients and family members consistently.
- Facilitated communication between healthcare staff and patients. between healthcare staff and patients seamlessly.
Medical Office Specialist
NEIGHBORHOOD OUTREACH ACCESS HEALTHCARE
Glendale, Arizona
03.2022 - 09.2024
- Facilitated communication between patients and healthcare providers effectively.
- Assisted with insurance verification and patient billing inquiries promptly.
- Managed patient scheduling and appointment coordination efficiently.
- Handled incoming calls and responded to patient inquiries professionally.
- Utilized electronic health record systems for data entry and retrieval.
- Trained new staff on office protocols and software systems thoroughly.
Small Business Owner
Vintage 316 Studios
Surprise, Arizona
09.2018 - 03.2022
- Oversaw daily operations of creative studio and client projects, ensuring timely delivery and alignment with client expectations.
- Developed training programs for employees, enhancing safety protocols and maintaining high standards of work quality.
- Built and nurtured relationships with local businesses, strengthening community partnerships and promoting mutual support.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Coordinated art exhibitions, ensuring smooth setup and guest experiences.
Quality Manager
Cognizant Technology Solutions, CTS
Phoenix, USA
01.2016 - 09.2018
- Lead quality assurance and audit initiatives across multiple operational teams including claims examiners, enrollment specialists, data entry, and customer service.
- Participated in and led internal and third-party audits, including SSAE16 and CMS compliance audits.
- Conducted targeted focus audits, analyzed results, and delivered actionable insights to leadership and clients for informed decision-making.
- Identified audit samples for routine and complex operational audits using specialized sampling tools to enhance audit effectiveness.
- Served as a subject matter expert for internal and external clients regarding quality assurance and audit processes.
- Collaborated with training teams to identify knowledge gaps and recommend group and individual training programs.
- Partnered with clients to identify RPA and automation opportunities, streamlining processes to address inventory backlog and enhance workflow.
- Collaborated with training teams to identify knowledge gaps and recommend group and individual training programs.
- Collaborated with training teams to identify knowledge gaps and recommend group and individual training programs.
Business Associate – Emergency Medicine Department
Montefiore Medical Center
Bronx, USA
12.2013 - 10.2015
Education
Some College (No Degree) - Health Care Management
Villanova University
Villanova, PA08-2026
Associate Degree - Pastoral Theology & Urban Youth Ministries
Global University
Bronx, NYDiploma - Accounting & Finance
Saunders Trade & Technical High School
Yonkers, NYSkills
- Healthcare administration
- Patient billing processes
- EHR data management
- Claims processing
- Patient management systems
- Quality assurance
- Data analysis
- Workflow Optimization
- Project management
- Healthcare software
- SQL
- Office software
- Staff training
- Training and mentoring
- Relationship building
- Interpersonal skills
- Outlook
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, OneNote), SQL, Facets / O’Clever, HIPAA Gateway & DMS, CMS & EMEVS, Eagle / Epic / CareCast / IDX, Passport / Encoder Pro, GoToMeeting / WebEx / Outlook, Typing: 60 WPM, 10-Key Data Entry, Process Analysis & Workflow Optimization
Timeline
Patient Account Representative
HONORHEALTH
09.2024 - 08.2026
Medical Office Specialist
NEIGHBORHOOD OUTREACH ACCESS HEALTHCARE
03.2022 - 09.2024
Small Business Owner
Vintage 316 Studios
09.2018 - 03.2022
Quality Manager
Cognizant Technology Solutions, CTS
01.2016 - 09.2018
Business Associate – Emergency Medicine Department
Montefiore Medical Center
12.2013 - 10.2015
Some College (No Degree) - Health Care Management
Villanova University
Associate Degree - Pastoral Theology & Urban Youth Ministries
Global University
Diploma - Accounting & Finance
Saunders Trade & Technical High School