RaKeesha Pierre
Baton Rouge,LA
Summary
Dynamic Healthcare Professional with extensive experience in healthcare, excelling in patient advocacy and insurance navigation. Proven ability to resolve complex issues while fostering strong relationships. Adept in healthcare records management and effective communication, ensuring high patient satisfaction and seamless service delivery. Recognized for energetic performance and exceptional problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Account Representative
Our Lady of the Lake Children's Hospital
Baton Rouge, LA
04.2025 - Current
- Managed patient account inquiries to ensure timely resolution of billing issues.
- Processed insurance claims using Epic systems to enhance accuracy and efficiency.
- Collaborated with medical teams to verify patient information and improve data integrity.
- Achieved accurate patient registration in emergency department, enhancing compliance with federal and state regulations. Improved response times during disaster activations by implementing effective on-site management strategies. Contributed to a flexible team environment, ensuring readiness for various emergency scenarios.
Patient Navigator 1
Our Lady of the Lake Children's Health
06.2024 - 04.2025
- Organize schedules and manage appointments,family members,and healthcare providers to ensure they receive services in a timely manner
- Facilitate communication between the patients,family, and healthcare providers to ensure patient satisfaction and quality of care
- Manage healthcare records
- Helping patients navigate insurance claims, and working to create payment plans where it's needed
Patient Relations Manager
Oak Street Health
Baton Rouge, LA
08.2022 - 03.2024
- Advocate for patients by helping them to learn more about Medicare plans benefits and provide support in resolving insurance related questions or issues
- Manage pacing and hit targets by effectively problem solving in difficult situations and expertly addressing patient plan concerns
- In center resource on Medicare and MA plans, eligibility billing and networks and can expertly navigate all insurance related resources
- Builds strong relationships with insurance agents and effectively communicates expectations to staffing insurance agents
- Provide strong leadership in center for Annual Enrollment Period by providing in center support for teams and properly educating and connecting patients to agents to sign up for Managed Care plan
Welcome Coordinator
Oak Street Health
Baton Rouge, LA
03.2021 - 08.2022
- Welcoming patients and checking them in updating required information in the patient's profile
- Scheduling appointments electronically
- Answering phones,taking messages and making outbound calls to confirm with patients
- Request medical records,uploading documents to other staff and also routing fax for medical records to staff
- Help patients with paperwork and schedule appointments to referral clinics
Education
Cosmetology -
Aveda
Baton Rouge, LA01-2018
High School Diploma -
Baker High School
Baker, LA01-2012
Skills
- Efficient computer application
- Patient advocacy
- Healthcare records
- Appointment scheduling
- Insurance navigation
- Medicare knowledge
- Communication skills
- Problem resolution
- Time management
- Data entry
- Customer service
- Healthcare
- Medical terminology
- Document filing
- Medical history documentation
- Patient rights
- Great interpersonal skills
- Energetic performance
- Multi-tasker
Timeline
Patient Account Representative
Our Lady of the Lake Children's Hospital
04.2025 - Current
Patient Navigator 1
Our Lady of the Lake Children's Health
06.2024 - 04.2025
Patient Relations Manager
Oak Street Health
08.2022 - 03.2024
Welcome Coordinator
Oak Street Health
03.2021 - 08.2022
High School Diploma -
Baker High School
Cosmetology -
Aveda
References
- Alissa Addison, Oak Street Health Clinic Supervisor, 318-527-7606
- Reika Goffner, Baton Rouge Health Clinic CNA Supervisor, 225-315-2601
- LaQuandra Anderson, Member Advocate, 601-248-9310
Leadership Experience
Baton Rouge Health Care Volunteer