Iris Stumbo
Prestonsburg,KY
Summary
Committed to excellence, with strong organizational skills that enhance operational efficiency and foster team development. Recognized for leadership and attention to detail, contributing significantly to both clinical and administrative advancements while embodying respect and efficiency in fast-paced environments. A proactive approach ensures continuous improvement of processes, ultimately leading to superior care and streamlined operations. Passionate about leveraging skills to drive positive change within work environment.
Overview
20
20
years of professional experience
Work History
Patient Account Representative
Norton Healthcare-Patient Financial Services
02.2025 - Current
- Request accurate application of payments, adjustments, and insurance approvals and denials
- Monitor workque daily to ensure timely resolution to issues
- Ensure SP and Ins balances match EOBs
- Analyze patient complaints and issues to identify root causes and implement appropriate action to provide resolution
- Collaborate with cash posting, billing, coding/audit, vendors, and insurance follow-up to resolve discrepancies
- Support patients and colleagues by being a steward of resources
Preceptor
Norton Healthcare-Total Woman OB/GYN, Louisville
Louisville
01.2024 - 02.2025
- Teach incoming clinical and administrative employees practice and safety operating procedures
- Assess individual learning needs and set obtainable goals
- Mentor team members to grow within and above their current role
- Develop and implement learning plans
- Evaluate and monitor clinical/administrative competencies with appropriate documentation
- Provide constructive feedback and support
Medical Assistant
Norton Healthcare-Total Woman OB/GYN, Louisville
Louisville
09.2023 - 02.2025
- Complete patient history and physical review upon patient visits
- Obtain patient vitals and review of symptoms upon patient visits
- Obtain PA for medications and update referrals/charts accordingly
- Triage and educate patients on the procedures they will be undergoing
- Perform front desk operations including check-in, check-out, scheduling return visits and procedures, and insurance verification
- Complete e-scribed prescription requests, telephone encounters, referrals, and incoming documents assigned to nursing pool
- Communicate directly with providers daily to update on status of business operations/schedules/changes
- Facilitate referrals to other practices/hospitals both locally and nationally
- Ensure practice work standards are exceeded on a daily basis
- Coordinate with leadership in regards to physician's schedule
- Complete and submit appeal letters to insurances for procedures and medications
- Collect and process specimens to undergo lab testing
- Document thoroughly all notes/updates/activities in correct chart locations.
Clinical Research Assistant
Norton Healthcare-Cancer Institute Research Institute, Louisville
Louisville
08.2022 - 09.2023
- Maintain study documents, including but not limited to source documentation, case report forms, and regulatory documentation
- Work directly with practice coordinators to provide seamless care for research participants
- Comply with SOP, GCP, and regulations
- Enter data in EDC and resolve queries daily
- Screen, recruit, and enroll research subjects
- Work closely with PIs and sub-PIs to maintain and provide best treatment for participants
- Maintain protocol compliance for duration of each study
- Attend and prepare for all site initiation and close out visits
- Analyze data and seek solutions for any discrepancies or possible conflicts
- Work extensively with study clinical research coordinators, medical monitors, and lab coordinators from varying sponsor companies globally
- Perform and ship study required central labs.
Clinical and Safety Lead
Norton Healthcare-Neuroscience Institute, Louisville
Louisville
01.2019 - 08.2022
- Develop safety protocols and maintain OSHA standards as well as Norton Healthcare standards
- Maintain all required daily and monthly records/reports for practice safety
- Complete test tracking reports daily to ensure patients receive imaging and lab results as soon as they are available
- Participate in continuing education opportunities to keep abreast of new safety protocols and clinical developments in the field
- Provide oversight of practice clinical services and safety procedures
- Create and implement new practice processes for more efficient patient care
- Train employees on safety standards
- Conduct practice safety inspections.
Preceptor
Norton Healthcare-Neuroscience Institute, Louisville
Louisville
09.2016 - 08.2022
- Teach incoming clinical and administrative employees practice and safety operating procedures
- Assess individual learning needs and set obtainable goals
- Mentor team members to grow within and above their current role
- Develop and implement learning plans
- Evaluate and monitor clinical/administrative competencies with appropriate documentation
- Provide constructive feedback and support.
Medical Assistant
Norton Healthcare-Neuroscience Institute, Louisville
Louisville
08.2016 - 08.2022
- Complete patient history and physical review upon patient visits
- Obtain patient vitals and review of symptoms upon patient visits
- Obtain PA for medications/procedures/imaging/infusions and update referrals accordingly
- Triage and educate patients on the procedures they will be undergoing
- Perform front desk operations including check-in, check-out, scheduling return visits and procedures, and insurance verification
- Complete e-scribed prescription requests, telephone encounters, referrals, and incoming documents assigned to nursing pool
- Communicate directly with providers daily to update on status of business operations/schedules/changes
- Facilitate referrals to other practices/hospitals both locally and nationally
- Ensure practice work standards are exceeded on a daily basis
- Coordinate with leadership in regards to physician's schedule
- Complete and submit appeal letters to insurances for procedures and medications
- Complete FMLA paperwork for patients
- Document thoroughly all notes/updates/activities in correct chart locations.
Office Supervisor
Commonwealth Pain Associates, Louisville
Louisville
08.2015 - 08.2016
- Oversee and complete all outgoing referrals to other practices and facilities
- Maintain log of inbound and outbound calls of the practice
- Ensure practice work standards are exceeded on a daily basis
- Develop and assign work duties to employees
- Schedule meetings for practice physicians to network with other local physicians
- Work closely with St Jude to ensure proper treatment and education for SCS patients
- Complete all duties equivalent to CMA
- Collect UDS from patients and document results
- Perform front desk operations including check-in and check-out
- Oversee and track incoming referrals from other practices
- Communicate directly with physicians daily to update on status of business operations
Certified Medical Assistant
Commonwealth Pain Associates, Louisville
Louisville
07.2014 - 08.2016
- Complete patient history and physical review upon patient visits
- Obtain patient vitals and review of symptoms upon patient visits
- Speak at length to insurance companies to obtain PA for medications
- Triage and educate patients on the procedures they will be undergoing
- Schedule patients for return visits and procedures
- Train incoming clinical employees
- Assist with developing safety protocols and maintaining OSHA standards
- Maintain back brace inventory and order braces as necessary
- Maintain workman's comp inventory and order medications as necessary
Licensed Life and Health Insurance Agent
Bankers Life and Casualty, Louisville
Louisville
08.2013 - 08.2014
- Spoke at length with possible clients about their needs and options of life and health insurance
- Created a client base by calling interested consumers based on internet inquiries
- Volunteered to raise money for Alzheimer's Disease
- Attended training programs to become further educated on business tactics
- Traveled the state of Kentucky visit with current and potential clients.
IVIG/SCIG/XOLAIR/HAE Contact and Coordinator
Kentuckiana Allergy, Louisville
Louisville
01.2012 - 08.2013
- Spoke at length with insurance companies to coordinate benefits
- Wrote orders for IV administration of immunoglobulins to be used in a hospital
- Completed all pre-certifications and prior authorizations
- Coordinated appointments for patients to receive IVIG in hospitals
- Ordered and maintained necessary lab requests and results.
Electronic Medical Records Trainer
Kentuckiana Allergy, Louisville
Louisville
01.2012 - 08.2013
- Selected as a “super user” by practice administrator and physicians
- Assisted clinical manager in writing a policies and procedures manual for EMR
- Taught EMR procedures to staff in individual and group settings
- Attended meetings with EMR program administrator to receive updates
- Assisted individuals in a one-on-one setting with basic computer skills.
OSHA Coordinator
Kentuckiana Allergy, Louisville
Louisville
01.2012 - 08.2013
- Presented PowerPoint presentation at annual OSHA meeting
- Introduced OSHA policies and procedures for all new employees
- Reviewed OSHA policies and procedures with all staff
- Maintained updated OSHA information, policies, and procedures in manual
- Inspected each office to maintain standards in accordance with OSHA policies.
Certified Medical Assistant
Kentuckiana Allergy, Louisville
Louisville
07.2011 - 08.2013
- Administer and interpret allergy prick and intradermal testing
- Administered allergy injections
- Completed patient history and physical review upon patient visits
- Obtained patient vitals and review of symptoms upon patient visits
- Worked in injection, refill, and scheduling computer programs.
Validation Return Reviewer and Processor
SHPS, Louisville
Louisville
01.2009 - 07.2011
- Reviewed and validated receipts that supported card transactions for each of the 70 clients
- Completed full audits
- Completed special projects
- Performed team lead duties when needed
- Trained others in reviewing validation returns and processing
- Often volunteered over-time to help meet quality standards for company set by client guidelines.
Customer Service Representative
SHPS, Louisville
Louisville
10.2006 - 01.2009
- Assisted government clients with questions/concerns via phone
- Trained others on how to properly communicate with clients via phone
- Trained others to answer client web inquiries via email and process client claims
- Processed claims with a high quality review
- Received Star Award and multiple Kudos for Outstanding Customer Service.
Education
Bachelor of Arts - French
University of Louisville
Louisville, KYAssociate of Science - Medical Assisting
ATA College
Louisville, KYSkills
- Organized, thorough, and detail oriented individual
- Adapt quickly to ensure a fast paced but smooth-operating environment
- Excellent leadership skills
- Perform administrative and clinical duties with ease
- Inquisitive individual who shows utmost respect to others
- Efficient and productive individual
- Dedicated to achieve quality necessary to operate a successful business
- Former OSHA coordinator and educator at Kentuckiana Allergy
- Former clinical safety coordinator and educator at Norton Neurology Institute
Timeline
Patient Account Representative
Norton Healthcare-Patient Financial Services
02.2025 - Current
Preceptor
Norton Healthcare-Total Woman OB/GYN, Louisville
01.2024 - 02.2025
Medical Assistant
Norton Healthcare-Total Woman OB/GYN, Louisville
09.2023 - 02.2025
Clinical Research Assistant
Norton Healthcare-Cancer Institute Research Institute, Louisville
08.2022 - 09.2023
Clinical and Safety Lead
Norton Healthcare-Neuroscience Institute, Louisville
01.2019 - 08.2022
Preceptor
Norton Healthcare-Neuroscience Institute, Louisville
09.2016 - 08.2022
Medical Assistant
Norton Healthcare-Neuroscience Institute, Louisville
08.2016 - 08.2022
Office Supervisor
Commonwealth Pain Associates, Louisville
08.2015 - 08.2016
Certified Medical Assistant
Commonwealth Pain Associates, Louisville
07.2014 - 08.2016
Licensed Life and Health Insurance Agent
Bankers Life and Casualty, Louisville
08.2013 - 08.2014
IVIG/SCIG/XOLAIR/HAE Contact and Coordinator
Kentuckiana Allergy, Louisville
01.2012 - 08.2013
Electronic Medical Records Trainer
Kentuckiana Allergy, Louisville
01.2012 - 08.2013
OSHA Coordinator
Kentuckiana Allergy, Louisville
01.2012 - 08.2013
Certified Medical Assistant
Kentuckiana Allergy, Louisville
07.2011 - 08.2013
Validation Return Reviewer and Processor
SHPS, Louisville
01.2009 - 07.2011
Customer Service Representative
SHPS, Louisville
10.2006 - 01.2009
Bachelor of Arts - French
University of Louisville
Associate of Science - Medical Assisting
ATA College