Shawnette Akemi Bacnis
Mililani,USA
Summary
Seeking a patient account representative position where my strong communication and detail oriented skills will provide a professional office
Overview
22
22
years of professional experience
Work History
Patient Account Representative
Queens Medical Center
Honolulu, Hawaii
10.2023 - Current
- Processed patient account inquiries efficiently, ensuring timely resolution of billing issues.
- Analyzed patient data to verify insurance coverage and eligibility status.
- Collaborated with healthcare teams to streamline patient account workflows, enhancing service delivery.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Followup biller
Pacific Management Services
Honolulu, Hawaii
01.2021 - Current
- Scan registration attach and input patient information
- Charges
- Follow up on outstanding claims
Office clerk
Pacific Management Services
Honolulu, Hawaii
09.2016 - 12.2020
- Prepare deposits and go to the bank
- Process credit card payments
- Do office runs
- Monthly account balancing on excel and pay bills for multiple companies.
Office Clerk
Guy Yatsushiro, MD
Honolulu, Hawaii
02.2011 - 07.2015
- Maintaining and analyzing accurate patient records
- Scanning patient records into MDsync program
- Assisting Medical Biller in taking payments and sending invoices to patients
- Scheduling patients appointments on a daily basis, answering telephone calls, checking in patients, and verifying insurance with providers
Receptionist (Temporary)
Olsten Staffing Services
Honolulu, Hawaii
01.2009 - 02.2011
- Maintained daily log activity sheet for single soldiers
- Proficiently filed soldier housing paperwork
- Assessed moving in and final walkthrough
Office Clerk
TR Enterprise Inc
Ewa Beach, Hawaii
05.2004 - 12.2008
- Answered multi-line telephone calls 30-40 per week
- Accurately scheduled daily appointments for service technicians
- Produced efficient work orders, proposals, letters and faxes for manager
Education
Associate in Applied Science Degree - Health Information Technology
Heald College
Honolulu, Hawaii01-2013
Associate in Applied Science Degree - Computer Business Administration
Heald College
Honolulu, Hawaii04-2000
Skills
- Followup on outstanding claims
- Medical Terminology
- Proficient in ICD-9 and CPT coding
- Microsoft Word 2010
- Microsoft Excel 2010
- Organized
- Reliable
- Punctual
- Detail oriented
Timeline
Patient Account Representative
Queens Medical Center
10.2023 - Current
Followup biller
Pacific Management Services
01.2021 - Current
Office clerk
Pacific Management Services
09.2016 - 12.2020
Office Clerk
Guy Yatsushiro, MD
02.2011 - 07.2015
Receptionist (Temporary)
Olsten Staffing Services
01.2009 - 02.2011
Office Clerk
TR Enterprise Inc
05.2004 - 12.2008
Associate in Applied Science Degree - Computer Business Administration
Heald College
Associate in Applied Science Degree - Health Information Technology
Heald College