Harriet Gates
Piedmont HealthCare
Fayetteville,GA
12
years of professional experience
Professional with strong experience in enhancing patient interactions and improving overall satisfaction. Skilled in effective communication, empathetic listening, and conflict resolution. Known for teamwork, adaptability, and consistently achieving impactful results. Proven ability to thrive in dynamic healthcare environments and support both patients and staff effectively.
Work History
Patient Experience Representative
1 Year 11 Months- Coordinated appointment scheduling and managed patient flow for efficient service delivery.
- Facilitated patient inquiries and resolved concerns to enhance overall patient satisfaction.
- Educated patients on healthcare services, procedures, and insurance options to improve understanding.
- Collaborated with clinical staff to streamline communication and ensure timely responses to patient needs.
- Implemented feedback mechanisms to gather patient insights for continuous improvement initiatives.
- Actively participated in staff meetings, contributing ideas for improving overall patient experience at the facility.
- Provided accurate information about clinic services when answering patient inquiries via phone or email.
- Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
- Contributed to high-quality customer service by consistently receiving positive feedback from patients in satisfaction surveys.
Patient Care Technician
11 Years 6 Months- Provided direct patient care, ensuring comfort and safety during procedures.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Supported patients with daily living activities, enhancing overall quality of care.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Collaborated with multidisciplinary teams to optimize patient treatment plans and outcomes.
- Trained new staff on protocols, enhancing team efficiency and compliance with safety guidelines.
- Developed and implemented initiatives to streamline workflow processes within the unit.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
High School Diploma
Skills
Phone communication
Patient education
Follow-up procedures
Professional etiquette
Healthcare software
Patient advocacy
Professional etiquette
Follow-up skills
Patient follow-up
Patient communication
Health monitoring
Patient support
Infection prevention
Wound care
Service coordination
Patient support
IV insertion
Catheter care
Specimen collection
Medical equipment operation
Medical terminology
Healthcare navigation
Healthcare literacy
Accomplishments
Awarded Tulip Award 2021
Timeline
Patient Experience Representative
Piedmont HealthCare
09.2024 - CurrentRead More
Patient Care Technician
Piedmont HealthCare
02.2015 - CurrentRead More
Fayette County High School
High School Diploma
Read More