Abigail Sexton
West Palm Beach,FL
Summary
Experienced Client Success Manager, Executive Assistant, Key Leader, and former collegiate softball player. Enthusiastic and driven individual with strong interpersonal skills. Fast learner and detail-oriented.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Exercise.com
08.2020 - Current
- Successfully onboard new clients by guiding them through setup processes, product training, and initial configuration.
- Cultivate and maintain strong, long-term relationships with clients to ensure continued satisfaction and retention.
- Identify opportunities for upselling or cross-selling additional products or services to meet client needs and drive revenue growth.
- Address and resolve client concerns or issues promptly and effectively, ensuring a high level of customer satisfaction.
- Work closely with sales, product, and support teams to ensure a seamless client experience and address any challenges that arise.
- Provide ongoing training and support to clients, ensuring they fully understand and utilize the software.
Hostess
Four Seasons Resort Palm Beach
06.2022 - Current
- Greet customers with a smile upon arrival and provide a friendly and welcoming presence throughout their dining experience.
- Book reservations, take to-go orders by phone, and respond to guest inquiries in an efficient and courteous manner.
- Answer questions from guests about the restaurant, reservations, and the property.
- Support servers, food runners, and server assistants and ensure the restaurant flow is as smooth as possible.
Key Leader
Lululemon
08.2021 - 06.2022
- Support ongoing learning and development of team members by providing feedback, coaching, mentoring, and career path guidance.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Create one of a kind guest experiences by communicating, listening, educating, and building authentic connections.
Fashion Sales Associate/Key Holder
Jaxsea And Billy Aloha
01.2021 - 08.2021
- Recommended and located merchandise for shoppers, and engaged politely to establish product needs and wants.
- Increased customer loyalty and retention by delivering personal and exceptional shopping experiences.
Executive Assistant to the Chief Executive Officer
DS Sports Ventures - BaseballCloud
05.2019 - 05.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and progress.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized travel arrangements for meetings and events.
- Distributed company-wide announcements and managed a complex calendar of events and staff details.
Education
Bachelor of Arts - Business Management
Rollins College
Winter Park, FL05.2019
Skills
- Relationship building
- Upbeat and friendly personality
- Leadership and teamwork
- Verbal and written communication
- Conflict resolution
- Schedule and calendar management
- Proficient in CRM tools (Salesforce and Hubspot)
- Social media expertise (Facebook, Instagram, Twitter)
- Intermediate Spanish
Timeline
Hostess
Four Seasons Resort Palm Beach
06.2022 - Current
Key Leader
Lululemon
08.2021 - 06.2022
Fashion Sales Associate/Key Holder
Jaxsea And Billy Aloha
01.2021 - 08.2021
Client Success Manager
Exercise.com
08.2020 - Current
Executive Assistant to the Chief Executive Officer
DS Sports Ventures - BaseballCloud
05.2019 - 05.2020
Bachelor of Arts - Business Management
Rollins College