Abigail Shannon
Chicago,IL
Summary
Strategy and operations professional with experience executing strategic initiatives and aligning stakeholders across cross-functional teams. Skilled in analyzing complex datasets to deliver actionable insights that improve operational efficiency, performance metrics, and care coordination. Proven ability to design scalable processes and drive execution in fast-paced, multi-stakeholder environments.
Overview
5
5
years of professional experience
Work History
Associate Manager - Strategy & Operations
CVS Health - CVS Careside
Chicago, Illinois
06.2024 - 02.2026
- Drove execution of strategic initiatives by translating high-level priorities into actionable plans and aligning stakeholders across clinical, product, and operations teams
- Delivered insights and recommendations to senior leadership and key stakeholders, informing process improvements and enhancing program performance
- Developed SQL- and Excel-based analyses on large-scale datasets to monitor performance and uncover inefficiencies, delivering actionable insights to stakeholders and leadership
- Designed systems to streamline referral and documentation workflows, improving coordination and visibility across cross-functional teams
- Led the buildout of operational processes for a newly launched care model, establishing scalable structures across multiple markets
- Implemented quality control measures that enhanced service delivery standards.
Supervisor - Patient Service Operations (Medical Records)
CVS Health - Oak Street Health
Downers Grove, IL
08.2021 - 06.2024
- Recruited, mentored, and retained high-performing staff, leading a team of 22 and achieving turnover reduction from 8% to 0%
- Analyzed performance metrics to identify gaps and implemented enhancements, increasing team output from ~80 to ~100 requests per day
- Streamlined processes and technology, reducing turnaround times from 12 to 7 days and enhancing data accuracy
- Partnered with IT and training teams to deliver onboarding and upskilling programs, cutting ramp-up time from 4 weeks to 2 weeks
Education
Lean Six Sigma Black Belt
Council For Six Sigma Certification
07-2026
Lean Six Sigma Yellow Belt -
Council For Six Sigma Certification
03-2026
Google Data Analytics Professional Certificate -
Coursera
06-2023
Bachelor of Science - Education and Allied Studies
University of Dayton
Dayton, OH12-2020
Skills
- Project Management
- Strategic development
- Cross-Functional Coordination
- Stakeholder engagement
- Process Improvement
- Operational Optimization
- Data Analysis
- Insights Generation
- Budget Analysis
- Data Visualization
- Excel manipulation
- Power Query
- Executive Presentation
- Strategic Problem Solving
Timeline
Associate Manager - Strategy & Operations
CVS Health - CVS Careside
06.2024 - 02.2026
Supervisor - Patient Service Operations (Medical Records)
CVS Health - Oak Street Health
08.2021 - 06.2024
Lean Six Sigma Black Belt
Council For Six Sigma Certification
Lean Six Sigma Yellow Belt -
Council For Six Sigma Certification
Google Data Analytics Professional Certificate -
Coursera
Bachelor of Science - Education and Allied Studies
University of Dayton
Awards
- UD Promise Award, University of Dayton
- "Oaky Way" Leadership - "Great Place to Work" Award, Oak Street Health