Abigail Sharpshair
Cincinnati
Summary
Experienced Senior Team Lead with a proven track record in leadership development and team building. Skilled in fostering a positive and productive culture in fast-paced environments. Recognized for expertise in customer service and problem-solving, consistently enhancing customer trust through meticulous attention to detail and safety standards. Adept at mentoring emerging leaders, driving team growth, and achieving operational excellence. Successfully lead daily operations, ensuring seamless service and swift issue resolution. Committed to fostering leadership skills among team members for future roles. Uphold food safety standards to enhance customer trust and satisfaction. Maintain a clean and safe environment, creating a welcoming atmosphere. Encourage team collaboration to drive a positive and productive culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Team Lead
Chick-fil-A
09.2021 - Current
- Started as a Team Member in September of 2021. Was promoted to Team Lead in June of 2022. Promoted to Senior Team Lead in August of 2023.
- Lead daily operations, ensuring seamless service and swift issue resolution.
- Create communication posts for the team on changes to new systems or processes.
- Uphold Chick-fil-A brand and food safety standards, enhancing customer trust and satisfaction.
- Maintain a clean and safe environment, ensuring a welcoming atmosphere, while creating great food in a fast and accurate manner.
- Fostered a supportive team environment, mentoring emerging leaders and facilitating their growth into advanced roles within the organization.
- Cultivated a positive work culture through constructive feedback and recognition, boosting team morale and productivity.
Certified Pharmacy Technician
Walgreens
06.2019 - 09.2021
- Managed pharmacy inventory, ensuring timely restocking and improved patient safety.
- Collaborated with pharmacists for accurate medication dispensing, enhancing teamwork.
- Assisted customers with medication inquiries, fostering strong customer relationships.
- Analyzed prescription data to identify drug interactions, reducing patient risks.
- Optimized pharmacy inventory management, enhancing patient safety and reducing medication errors through data-driven restocking strategies.
- Fostered seamless teamwork with pharmacists and healthcare providers, ensuring precise medication dispensing and improving overall patient care.
Education
Bachelor's - Chemistry
University of Cincinnati-Main Campus
Cincinnati, OH12.2024
Skills
- Public Speaking
- Customer Service
- Organizational Skills
- Leadership Development
- Team Building
- Problem Solving
- Critical Thinking
- Attention to Detail
- Adaptability
- Collaboration
- Verbal and written communication
- Work Planning and Prioritization
- Task delegation
- Quality Assurance
- Creative Thinking
- Strategic Planning
- Analytical Thinking
- Coaching and mentoring
Certification
ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Professional Working
Timeline
Senior Team Lead
Chick-fil-A
09.2021 - Current
Certified Pharmacy Technician
Walgreens
06.2019 - 09.2021
Bachelor's - Chemistry
University of Cincinnati-Main Campus