Abigail Smith
Leesburg,Georgia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervising Adjuster
Florida Peninsula Insurance Company
10.2022 - 04.2024
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments and policy coverage.
- Documented all investigation activity and presented reports to management.
- Answered questions posed by insured and attorneys.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Office Manager
College Park Apartments
08.2019 - 10.2022
- Maintained computer and physical filing systems.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Collected and maintained careful records of rental payments and payment dates.
Office Manager
Fred's TV Service
01.2014 - 07.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
Education
Associate of Science - Business Management
Albany Technical College
Albany, GA04.2018
High School Diploma -
Westover High School
Albany, GA05.2013
Skills
- Project Management
- Customer Service
- Property Inspection
- Legal Documentation
- Interviewing
- Critical Thinking
- Property Damage Assessment
- Property Adjusting
- Damage Investigation
Accomplishments
- Served as Lead Adjuster for 183 complex claims.
Certification
AdjusterPro Certificate
Roof Adjusting 101
State Casualty and Property Adjuster License
Adjuster Success Method 1
California Fair Claims
Claims Examiner TWIA Certification
Commercial TWIA
Field Adjuster TWIA
HAGG Certification
Roofing Certification
State Farm Cert Policy
State Farm Cert Estimatics
Symbility
USAA Certification
GA, TX, LA, FL Adjusters License
Timeline
Supervising Adjuster
Florida Peninsula Insurance Company
10.2022 - 04.2024
Office Manager
College Park Apartments
08.2019 - 10.2022
Office Manager
Fred's TV Service
01.2014 - 07.2019
Associate of Science - Business Management
Albany Technical College
High School Diploma -
Westover High School
AdjusterPro Certificate
Roof Adjusting 101
State Casualty and Property Adjuster License
Adjuster Success Method 1
California Fair Claims
Claims Examiner TWIA Certification
Commercial TWIA
Field Adjuster TWIA
HAGG Certification
Roofing Certification
State Farm Cert Policy
State Farm Cert Estimatics
Symbility
USAA Certification
GA, TX, LA, FL Adjusters License
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