Abigail Smith

• Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated appointment scheduling, optimizing daily workflow for practitioners and clients.
• Maintained organized records of patient information, ensuring confidentiality and compliance with regulations.
• Developed strong relationships with clients, fostering a welcoming environment that promoted retention.
• Collaborated with wellness practitioners to create tailored client care plans based on individual needs.

• Maintained cleanliness and organization of kitchen workspace, promoting safety standards.
• Operated commercial dishwashing equipment to ensure efficient cleaning operations.
• Implemented process improvements to enhance workflow efficiency in dishwashing tasks.
• Monitored inventory levels of cleaning supplies, ensuring timely replenishment for uninterrupted service.

• Completed case management intake assessments upon client’s admission to program.
• Developed individualized care plans based on client assessments and needs.
• Provided resources for clients' specific needs and ensured resources fit clients’ circumstances.
• Communicated client needs to clinical and medical teams, facilitating coordinated care and support.
• Shared unique personal addiction recovery story with clients to provide hope and guidance.
• Facilitated educational and peer support groups, fostering a supportive environment for client engagement and recovery.
• Documented assessments, referrals, group notes, and intake process into company computer system.
• Conducted assessments to identify client needs and develop tailored intervention strategies.

• Transported clients for scheduled services, ensuring timely access to care.
• Completed urinalysis tests and provided intervention when clients tested positive for any substances.
• Communicated effectively with supervisors.
• Observed client behavior while in the facility.
• Documented client behavior to track progress and inform treatment plans.
• Provided a safe and clean environment.
• Facilitated peer support groups to promote recovery and enhance personal growth.
• Assisted clients in achieving their personal goals by providing continuous emotional support and resources.

• Shared personal lived in experience with mental illness and substance abuse with patients in recovery.
• Assisted social workers in finding community support for patients and planned discharges.
• Communicated with doctors, nurses, and social workers about behavior changes.
• Advocated for patients’ choice of recovery path.
• Facilitated patients’ adoption of positive thinking and behavior patterns to enhance recovery.
• Outreached to community to identify and develop untapped resources for patient support.
• Followed up with discharged patients to assess progress and provide ongoing support.
• Used creative ability when a patient had unique life circumstances to find proper support in recovery.
• Focused on patient-driven care.
• Built patient rapport to find discrepancies between goals and behaviors.
• Facilitated peer support groups to promote recovery and coping strategies.
• Developed individualized recovery plans in collaboration with clients and treatment teams.
• Provided crisis intervention and conflict resolution during high-stress situations.

• Conducted 15-minute rounds to monitor patient safety and behavior, ensuring adherence to hospital policy.
• Communicated with nurses, doctors, and social workers on patient care.
• Facilitated educational groups on mental health and substance abuse to promote patient awareness and recovery.
• Certified in CPR, first aid, and handle-with-care training.
• Completed and filed hospital documentation.
• Utilized crisis intervention and verbal de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Assisted in implementing individualized treatment plans under supervision of healthcare professionals.

• Supervised children's activities, ensuring a safe and engaging environment.
• Developed and implemented daily routines to promote structure and stability.
• Communicated effectively with parents regarding children's needs and progress.
• Coordinated playdates and outings, fostering social interactions among children.

• Assisted with daily living activities, fostering independence and promoting dignity in care.
• Implemented individualized care plans to address specific needs and preferences of clients.
• Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention.
• Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.

Currently Enrolled