Abigail Sosa Concepcion
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level internship position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Starbucks
04.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Set overall vision and provided team leadership.
ROTC Cadet
Army
08.2020 - 05.2024
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Molded team and embraced change to adapt within dynamic market.
- Analyzed data and administered surveys to evaluate learning program effectiveness.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Created in-depth training manual for all Cadets.
- Researched and obtained relevant course materials to achieve training objectives.
Corps of Cadets
Military College Of Vermont
08.2020 - Current
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Harding University High School
Charlotte, NC06.2020
Bachelor of Science - Computer And Information Systems Security
Norwich University
Northfield, VT05.2024
Bachelor of Arts - Spanish
Norwich University
Northfield, VT05.2024
Skills
- Basic First Aid
- Security Improvements
- Kali Linux
- Identifying Risks
- Computer Forensics
- Cisco Routers
- Password Management
- Excel Spreadsheets
- Network Security Systems
- Information Protection
- Attention to Detail
- Teamwork and Collaboration
- Decision-Making
- MS Office
- Self-Motivated
- Flexible and Adaptable
- Active Listening
- Coding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ROTC Cadet
Army
08.2020 - 05.2024
Corps of Cadets
Military College Of Vermont
08.2020 - Current
Supervisor
Starbucks
04.2019 - 08.2022
High School Diploma -
Harding University High School
Bachelor of Science - Computer And Information Systems Security
Norwich University
Bachelor of Arts - Spanish
Norwich University
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