Abigail Soss
North Chesterfield,VA
Summary
Dynamic and customer-oriented retail associate and volunteer with a proven track record in sales and educational settings. Expertise in thriving within fast-paced environments while delivering outstanding service and cultivating positive relationships with clients and colleagues. Strong communication, organizational, and multitasking skills are complemented by a solid foundation in psychology and childhood development, driving a passion for creating engaging learning experiences for children. Committed to enhancing community-based initiatives and recognized for fostering team collaboration and adaptability in evolving retail landscapes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
St. Vincent De Paul Thrift Store and Donation Center
Richmond, VA
09.2025 - Current
- Provided excellent customer service, fostering positive shopping experiences and building customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Trained new associates on store policies, procedures, and effective sales techniques.
- Conducted merchandise displays, enhancing visual appeal and attracting customer interest.
- Processed transactions efficiently, maintaining accuracy during cash handling and register operations.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings.
- Collaborated with team members to optimize workflow and enhance operational efficiency in-store.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Catechist Assistant
Epiphany Catholic Church
North Chesterfield, VA
03.2018 - 12.2025
- As a Volunteer Catechist, I work with children ranging from Pre-K to Fifth Grade, adapting lessons to meet individual learning needs and fostering an engaging, supportive classroom environment.
- I am responsible for preparing and delivering religious education, as well as managing classroom dynamics and providing guidance for both students and fellow teachers.
Retail Sales Associate
Uptown Cheapskate
North Chesterfield, VA
03.2022 - 09.2025
- Since 2022, I have been employed at a resale clothing store, where I have gained valuable experience interacting with a diverse customer base and performing a wide range of responsibilities.
- I handle various operational tasks, including sales transactions, inventory management, and maintaining a clean and organized store environment.
- My role also involves memorizing and effectively delivering company-specific scripts and dialogue, ensuring a consistent and professional customer experience.
- This position has strengthened my communication, multitasking, and problem-solving skills while enhancing my ability to work in a fast-paced, customer-oriented setting.
- Additionally, I have developed a keen attention to detail in both product presentation and customer service, contributing to the store's overall success and customer satisfaction.
Small Business Consultant
Hop and Flop Shop
North Chesterfield, VA
01.2020 - 01.2022
- I worked in a small business environment where I followed a detailed process to create handmade products, including pet beds, mats, intelligence toys, and treats.
- This role required strong organizational skills, attention to detail, and the ability to meet tight deadlines.
- My work contributed to the smooth operation and success of the business during its early stages.
Education
Associates degree - Psychology
Brightpoint Community College
02.2026
Skills
- English
- Basic math
- Animal Care
- Organizational skills
- Mentoring
- Childcare
- Childhood development
- Retail and Customer Experience
- Tutoring
- Experience working with students
- Communication skills
- Cash register
- Classroom management and Experience
- Teaching
- Phone etiquette
- Applied behavior analysis
- Classroom management
- Customer service
- Retail math
- Babysitting
- Retail sales
- Time management
- Sales
- Cash handling
- Organizational Skills
- Experience with children
- Customer assistance
- Customer engagement
- Relationship building
- Product knowledge
Accomplishments
Supported the successful opening and daily operation of the St. Vincent de Paul West Broad Street store, working collaboratively within a small eight-person team to create a welcoming, community-focused environment from day one.
Certification
- Associates Degree of Psychology, 2023-12-01
- Red Cross Certified Babysitter, 2018-01-01, A certified babysitting childcare provider, trained in matters of risk management, positive engagement, and following individual preferences of families in the most safe and effective manners
- Driver's License
Timeline
Retail Sales Associate
St. Vincent De Paul Thrift Store and Donation Center
09.2025 - Current
Retail Sales Associate
Uptown Cheapskate
03.2022 - 09.2025
Small Business Consultant
Hop and Flop Shop
01.2020 - 01.2022
Catechist Assistant
Epiphany Catholic Church
03.2018 - 12.2025
Associates degree - Psychology
Brightpoint Community College
Personal Information
Driving License: Yes