Results-driven IT leader focused on leveraging technology to drive business success. Skilled in strategic planning, cybersecurity, and project management with strong emphasis on team collaboration and adaptability. Proven track record in optimizing systems, managing complex projects, and ensuring operational efficiency. Recognized for leadership, problem-solving, and aligning IT initiatives with organizational goals.
Education
Master’s of Science - Information Security and Assurance
Western Governors University
Remote
01.2016
Bachelor’s of Science - Information Technology Security
Western Governors University
Remote
01.2015
Skills
Network Support
Firewall management
Communication and collaboration skills
Mentorship/leadership
Cloud security
Deployment
IDS
EDS
ISO 27001
SIEM
Splunk
PowerShell
Vulnerability management
BASH
GitHub/GitLab
Documentation and process writing
Training
Windows administration
Data center operations
Server hardware maintenance
Incident management
Cost control
Operations management
Backup and recovery
Patch management
Software deployment
IT security management
Disaster recovery planning
Work History
Senior Systems Administrator
Envestnet MoneyGuide
11.2024 - Current
Successfully led transition of large-scale production network from team-managed to single-owner model, assuming full responsibility and maintaining 99.9% uptime across nearly 500 devices.
Led adoption of formal change management processes and industry-standard system configurations, driving increased reliability and cross-team consistency.
Upgraded production firewall security and led integration with parent company’s SIEM platform, supporting both production and corporate teams through full deployment.
Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards such as ISO/IEC 270012013.
Directed infrastructure investments for multi-million-dollar platform, including $150K in new storage solution and over $6M in database server upgrades across 30+ systems.
Increased productivity and reduced human error through automation of routine tasks using PowerShell.
Coordinated with company lead, department heads and cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
Web Systems Analyst
Envestnet MoneyGuide
05.2019 - 11.2024
Automated incident response and environment tasks across 400+ servers, cutting resolution time from hours to minutes and reducing human error.
Conducted regular backups and disaster recovery simulations, safeguarding valuable data against loss or corruption.
Partnered with cross-functional teams to streamline deployments and clarify service agreements. Provided training and simplified technical concepts to ensure understanding across all departments.
Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
Built and managed onsite and remote server environments, including Hyper-V virtualization and VPC configurations. Owned and maintained full build and deployment pipeline, ensuring end-to-end infrastructure reliability and scalability.
Managed cloud-based infrastructure resources for cost-effective scalability and flexibility in response to changing demands.
Web Systems Administrator
Envestnet MoneyGuide
Powhatan, VA
05.2014 - 05.2019
Used code-level analysis in conjunction with infrastructure knowledge to pinpoint faults, reduce downtime, and assist development teams with accurate diagnostics
Supported deployment of internally developed software and hardware, including configuration, onboarding, and on-call rollback readiness to ensure smooth transitions.
Regularly interfaced with clients to troubleshoot issues, provide technical guidance, and ensure system functionality met business needs.
Mentored employees and offered constructive feedback for performance improvement.
Enhanced system security on over 500 devices with regular patch updates and vulnerability assessments.
Systems Administrator Intermediate
University of Virginia Physicians Group
Charlottesville, Virginia
04.2013 - 05.2014
Installed, maintained, and managed systems in client-server environment, ensuring seamless operation and integration.
Configured server operating systems, database environments, and hardware replacements as part of routine maintenance.
Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Field Network Engineer and Lead Instructor
Little Big Business Solutions/Peak Enterprises
Midlothian, VA
10.2012 - 04.2013
Designed and implemented IT solutions for small business clients, leading to increased efficiency and productivity.
Presented proposals for IT projects, resulting in successful project implementations and client satisfaction.
Provided remote support and training on various information technology courses, enhancing client knowledge and skills.
Designed and developed technical courses from Microsoft Office to advanced IT support for small and large scale classes.
Assisted in implementing state certified vocational training academy.
Provided ongoing technical support for various testing centers like PAN, Certiport, and Pearson Vue.
Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
IT Manager
CBIZ Network Solutions
Richmond, VA
04.2008 - 10.2012
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations
Configured and repaired Toshiba IP phone systems, Xerox, and HP laser jet printers for optimal functionality.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Maintained IT support for 100+ clients within district, delivering fast, reliable solutions across hardware, software, and network systems.
Technical Training Specialist
Circuit City Corporate
08.2007 - 04.2008
Collaborated with subject matter experts to ensure accurate, up-to-date content in all training materials.
Developed software tools and processes to enhance firedog operations efficiency.
Managed relationships with software vendors like Symantec and McAfee for technical information acquisition.
Created scripts and utilities to automate processes using VBScript and batch files.
Monitored store metrics using Microsoft Excel spreadsheets and macros for operational excellence
Streamlined the onboarding process for new hires by creating a series of targeted technical orientation workshops.
In-home Technician
Circuit City Stores
04.2006 - 08.2007
Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.