Abigail Squires
Grand Rapids ,MI
Summary
Dedicated professional with a strong background in hospitality and customer service, honed at The Rockwell Lodge. Proven expertise in efficient cleaning techniques and effective communication, ensuring guest satisfaction. Recognized for maintaining high sanitation standards and fostering teamwork, contributing to a welcoming environment for all patrons.
Overview
7
7
years of professional experience
Work History
Housekeeping Cleaner
Grand Oaks Nursing Center
10.2023 - 05.2024
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted with laundry services, ensuring timely delivery of clean linens and clothing.
- Utilized cleaning chemicals and equipment safely to uphold health guidelines.
- Reported maintenance issues promptly to ensure a safe environment for residents.
- Collaborated with team members to enhance daily cleaning operations efficiency.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Machine Operator
Kent Quality Foods
Grand Rapids, MI
08.2022 - 05.2023
- Operated machinery to ensure efficient production of food products.
- Monitored equipment performance and reported malfunctions to maintenance team.
- Followed safety protocols and maintained cleanliness in work area.
- Assisted in training new operators on machine functions and safety standards.
- Conducted quality checks to ensure compliance with company standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Server
The Rockwell Lodge
Luther, MI
09.2021 - 05.2022
- Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Assisted in menu knowledge, effectively communicating daily specials and food pairings to guests.
- Managed order accuracy, consistently delivering meals in a timely manner to enhance dining experience.
- Collaborated with kitchen staff to streamline communication and improve service efficiency during peak hours.
- Trained new team members on service protocols and best practices for effective guest interactions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Cashier
Little Manistee Trading Post
Luther, MI
05.2017 - 05.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Trained new staff on cash register operations and company policies for improved efficiency.
- Conducted regular cash drawer audits to ensure accuracy in financial transactions.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Baldwin Community Schools
Baldwin, MI05.2021
Skills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
- Efficient cleaning techniques
- Guest relations
- Sanitization procedures
- Communication
- Hospitality background
- Teamwork
- Customer service
- Excellent oral and written communication
- Customer-oriented
Timeline
Housekeeping Cleaner
Grand Oaks Nursing Center
10.2023 - 05.2024
Machine Operator
Kent Quality Foods
08.2022 - 05.2023
Server
The Rockwell Lodge
09.2021 - 05.2022
Cashier
Little Manistee Trading Post
05.2017 - 05.2020
High School Diploma -
Baldwin Community Schools