Abigail Stevens
Milton,GA
Summary
Dynamic leader and companionate Medical Massage Therapist with a proven track record at Peak Performance Sports Therapy, enhancing operational efficiency and client satisfaction. Expert in team training and development, and adept in health and safety compliance. Achieved an 85% client return rate through superior interpersonal skills and strategic service improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Massage Therapist
Self-employeed
Atlanta, GA
03.2023 - Current
- Developed new business through networking and affiliate marketing. Reached out to local professionals to establish referral relationships.
- Employed active listening skills and empathy to ensure outstanding client experience.
- Performed therapeutic massages of soft tissues and joints, utilizing various techniques such as Swedish, deep tissue, sports, trigger point release, neuromuscular re-education, and myofascial release.
Operations Manager/Massage Therapist
Peak Performance Sports Therapy
Cincinnati , OH
01.2021 - 03.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Delivered exceptional service with an average satisfaction score of 4.8/5.
- Created a service package, resulting in higher revenue and an improvement in the percentage of repeat clients.
- Cultivated professional relationships built on trust and respect, resulting in a client return rate of 85%.
Sales Manager
Champs Sporting Goods
Cincinnati, OH
02.2015 - 01.2021
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Implemented process changes designed to streamline workflow within the department.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Used change methodologies to increase sales and led projects for increased productivity.
- Assisted in employee recruitment, hiring and interview processes.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Within six months of my promotion to manager, I increased weekly revenue by 40%.
Education
Medical Massage Therapy
Cincinnati School of Medical Massage
Cincinnati01-2021
Skills
- Performance monitoring
- Team training and development
- Leadership and team building
- Consistently meet goals
- Health and safety compliance
- Superior interpersonal skills
Certification
Myofascial Therapy Certificate
February 2021, Boca Raton, FL
Structural Integration Approach, Core Institute School of Massage, Boca Raton, Florida
Timeline
Medical Massage Therapist
Self-employeed
03.2023 - Current
Operations Manager/Massage Therapist
Peak Performance Sports Therapy
01.2021 - 03.2023
Sales Manager
Champs Sporting Goods
02.2015 - 01.2021
Medical Massage Therapy
Cincinnati School of Medical Massage