Abigail Stopper-Hervey
Georgetown,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and committed to continuous learning and growth. Recognized for taking proactive approach to identifying and addressing issues. Experienced at behavior management in charged situations, particularly with neurodivergent individuals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Compliance and Operations Specialist
Community Trust Investment Company
12.2015 - 05.2019
- Frequent interpersonal coordination via multiple communication methods requiring both diplomacy and clarity.
- Daily operations: moving funds in and out of client's bank accounts and trusts, often in the millions per day.
- Daily auditing: reviewing all activity for the day's operations quickly and accurately.
- Updating legacy procedures for Comp/Ops and creating new ones.
- Creating monthly Comp/Ops reports for upper management for recons and metrics.
- Pulling, tracking and replacing dozens of trust documents each month.
- Performing an annual audit on the documentation of all accounts.
- Pulling, tracking, sending and destruction of outdated documents stored offsite in alignment with Compliance's guidelines.
- Inventory and ordering office supplies for both departments.
COBRA Eligibility Processor
Xerox
06.2015 - 11.2015
- Processed eligibility, termination, tier change and plan updates for COBRA, Retiree and Direct Bill benefits.
- Processed Aflack elections.
Aramark Temporary Accounting
Remedy
11.2014 - 04.2015
- Applied payments received to business customer's accounts nationwide.
- Used several different systems for processing, including multiple custom software programs.
- Consistently exceeded quota and quality standards.
Education
Associate of Arts - Information Technology
University of Phoenix - Axia Online
Phoenix, AZ08.2012
Skills
- Attention to detail
- Active Listening
- Collaborative Problem Solving
- De-escalation, especially on the autism spectrum
- Human relations
- Cross-Functional Communication
- Planning and coordination
- Quantitative skills
- Project Management
- Operational Efficiency
- Process Documentation
Hobbies
- Making treats like macarons
- Making international cuisine
- Karaoke
- Learning how to do new types of maintenance and repair
- Learning about psychology to improve both self-awareness and interpersonal interactions
- Re-reading books, generally sci fi and fantasy
Timeline
Compliance and Operations Specialist
Community Trust Investment Company
12.2015 - 05.2019
COBRA Eligibility Processor
Xerox
06.2015 - 11.2015
Aramark Temporary Accounting
Remedy
11.2014 - 04.2015
Associate of Arts - Information Technology
University of Phoenix - Axia Online
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