Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Taunton

Nampa,ID

Summary

Dynamic professional with experience at Taco Bell, excelling in customer service and cash handling. Proven ability to enhance operational efficiency and train team members effectively. Skilled in mechanical tasks and detailing, ensuring high-quality results. Committed to maintaining a clean and organized environment while fostering a positive team atmosphere.

Knowledgeable with solid background in automotive restoration. Proven track record of revitalizing classic vehicles to their original glory with precise craftsmanship. Demonstrated expertise in mechanical repairs and bodywork, consistently delivering high-quality results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Classic Car Restoration

Lakeside Rods & Repair
Nampa, ID
11.2023 - Current

I do detailing, a little bit of body work. Some painting. Some welding. Some mechanical. I help the manager keep his paper work organized and in the correct files. I keep the shop floor clean and the bathroom clean. I make sure the break room is stocked and organized.

Shift Leader

Taco Bell
Nampa, ID
06.2022 - 11.2023
  • Supervised daily operations to ensure adherence to company standards and procedures.
  • Trained new team members on operational workflows and safety protocols.
  • Monitored inventory levels, placing orders to maintain stock availability.
  • Organized shift schedules, optimizing staff allocation for peak hours.
  • Addressed customer inquiries and resolved issues to enhance service quality.
  • Implemented process improvements that increased efficiency within the team.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • ServSafe Certified
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Team Trainer

Taco Bell
Nampa, ID
11.2021 - 06.2022
  • Monitored trainee progress, providing constructive feedback for continuous improvement.
  • Implemented best practices for knowledge sharing among team members.
  • Analyzed training outcomes to refine programs and align with organizational goals.
  • Collaborated with management to identify skill gaps and training needs.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Maintained current knowledge of all team position requirements.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Demonstrated new products, procedures and techniques to employees.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.

Cashier

Taco Bell
Nampa, ID
04.2021 - 11.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Collaborated with team members to ensure smooth store operations.
  • Implemented inventory management practices to reduce stock discrepancies.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier/Front Counter Crew Member

McDonald's
Nampa, ID
08.2018 - 04.2021
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area to enhance efficiency.
  • Handled cash, credit, and debit payments while ensuring security protocols.
  • Learned company policies and procedures to support operational compliance.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Resolved customer concerns promptly to maintain satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Idaho Virtual Academy
Meridian, ID
05-2021

Skills

  • Car parking
  • detailing
  • mechanical
  • bodywork
  • money handling
  • able to count cash
  • drawer management
  • Customer service

Certification

  • Certified Shift Lead, Tacobell
  • ServSafe Certified

Timeline

Classic Car Restoration

Lakeside Rods & Repair
11.2023 - Current

Shift Leader

Taco Bell
06.2022 - 11.2023

Team Trainer

Taco Bell
11.2021 - 06.2022

Cashier

Taco Bell
04.2021 - 11.2021

Cashier/Front Counter Crew Member

McDonald's
08.2018 - 04.2021

High School Diploma -

Idaho Virtual Academy
Abigail Taunton