Robert Pavkov IV

Business Management

• Managed all aspects of the business, including finances, marketing, and administration, while ensuring efficient processes and quality services.
• Developed and implemented effective business strategies to drive growth and success.
• Maintained accurate records and managed finances to ensure profitability.
• Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
• Restoration Expertise
• Restored and repaired numerous classic cars for private clients over the course of fourteen years.
• Conducted thorough research to ensure accuracy and authenticity in restorations.
• Utilized advanced fabrication and repair techniques to restore vehicles to original condition.
• Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.

Customer Service

• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
• Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.

Technical Skills

• Utilized research skills and connections to locate hard-to-find or rare parts.
• Developed estimates by costing parts, supplies, and labor and calculating customers' payments.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Examined damaged vehicles to determine degree of structural and mechanical damage.

Problem-Solving and Quality Control

• Developed creative solutions to unique restoration challenges while exhibiting resourcefulness and expertise to overcome complex hurdles.
• Ensured high-quality results through meticulous attention to detail.
• Focused on precision craftsmanship.
• Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.

• Utilized advanced diagnostic equipment to identify issues quickly and accurately, saving time in the repair process.
• Demonstrated versatility in skills by working on various makes and models of vehicles, increasing overall shop capacity for handling diverse clientele needs.
• Ensured customer satisfaction through clear communication regarding expected timelines and any potential delays due to unforeseen circumstances during the repair process.
• Consistently stayed current with industry trends and evolving technologies through continuous professional development opportunities.
• Elevated shop reputation by delivering exceptional customer service during consultations and followups.
• Maintained a safe work environment by adhering to industry standards and safety protocols.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Utilized collision repair hammers, welders and grinders to address bodywork needs.
• Inspected vehicles to identify and document repair needs.
• Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
• Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
• Prepared surfaces for priming, painting and refinishing.
• Applied primers, sealers and other materials prior to painting.

• Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Inspected completed repairs for accuracy, quality and safety.
• Worked effectively in fast-paced environments.
• Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
• Skilled at working independently and collaboratively in a team environment.
• Increased work efficiency by keeping tools organized, clean, and in proper working order.
• Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
• Stayed current on industry trends and advancements in repair techniques through continuous professional development.
• Followed standard operating procedures to achieve consistent quality of work.
• Replaced and repaired vehicle parts according to work order instructions.
• Reassembled and replaced parts to complete body repairs.
• Examined vehicles to determine extent of damage and repairs required.