Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABIGAIL TODD

Westminster,CO

Summary

Motivated graduate with over ten years professional experience and proven communication, management, and organization skills. My goal is to obtain a position where I can apply my degree in psychology as well as my skills to assist individuals and a businesses in achieving success.

Overview

11
11
years of professional experience

Work History

Admissions Coordinator

Charlie Health
04.2023 - Current
  • Provided exceptional care to potential patients and their families during phone interactions while helping them admit to our program.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Confirmed all insurance benefits and discussed financial agreements with patients.
  • Coordinated the admission process from initial contact to when the client admitted to the program.

Head of Agent Success

Teifke Real Estate
10.2022 - 04.2023
  • Built and structured an inbound call center for real estate agents within Teifke Real Estate
  • Handled transaction coordinating for the brokerage
  • Responsible for onboarding and offboarding agents

Customer Support Representative

Realtor.com
10.2020 - 10.2022
  • Facilitated transfers between clients and real estate agents / lenders
  • Assisted in the training and onboarding for new CSRs
  • Worked individually with CSRs to help improve their performance
  • Recognized as CSR of the month three times

Admissions Counselor

Shadow Mountain Recovery
04.2018 - 01.2020
  • Assisted in the admission of individuals to multiple detox and treatment centers
  • Obtained insurance information and set up financial agreements

ZTAS Specialist

Leyden Delta - Nijmegen, The Netherlands
10.2014 - 02.2016
  • Monitored full blood counts for UK based patients prescribed Clozapine
  • Responsible for alerting consultant / pharmacist if patient's WBC dropped

Education

Bachelor of Arts - Psychology

Texas State University
01.2018

Skills

  • Strong communication
  • Problem solving
  • Employee relations
  • Customer service
  • Onboarding
  • Scheduling
  • Teamwork and collaboration
  • Performance management

Timeline

Admissions Coordinator

Charlie Health
04.2023 - Current

Head of Agent Success

Teifke Real Estate
10.2022 - 04.2023

Customer Support Representative

Realtor.com
10.2020 - 10.2022

Admissions Counselor

Shadow Mountain Recovery
04.2018 - 01.2020

ZTAS Specialist

Leyden Delta - Nijmegen, The Netherlands
10.2014 - 02.2016

Bachelor of Arts - Psychology

Texas State University

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