Abigail Villaverde
Sports Basement
San Francisco,CA
3
years of professional experience
Current Sports Basement store staffer with experience in sporting goods retail and tax preparation client intake. Skilled in critical thinking, communication, organization, and working knowledge of Excel and account reconciliations. Strong understanding of customer service and day-to-day retail operations. Eager to apply and further develop practical accounting skills while bringing first hand knowledge of Sports Basement to the Staff Accountant role. Committed to accuracy, efficiency and supporting a team.
Work History
Staffer
1 Year- Assist customers across multiple departments including shoes, tennis, and swim
- Mastery of product knowledge across 3 departments
- Utilize several software's such as Sales Saver, Lightspeed, and EZ Rent to complete customer transactions and workorders.
- Implement changes to workflows or store layout to enhance customer experience and increase sales
- Experience with POS system while handling customer questions and answering calls
- Communicate with my team about daily or long term goals that should be reached
- Collaborated across departments within the store to ensure a cohesive approach towards fulfilling customer needs and achieving store-wide objectives.
- Built strong relationships with customers through personal conversations to offer the right product to suite their needs
- Adapted quickly to new tasks, demonstrating flexibility in a dynamic retail environment.
- Engaged in continuous learning about products to better assist customers and drive satisfaction.
Client Intake Coordinator
3 Months- Facilitated client intake process, ensuring accuracy and relevance of tax preparation documents
- Collected, organized, and copied clients documents
- Monitored compliance with IRS guidelines, ensuring program operations adhered to regulatory standards.
- Interviewed client to gain additional information needed to prepare tax return based on individual circumstance
- Handled incoming phone class to answer client questions and schedule appointments
- Work collaboratively with tax preparers and site coordinators to streamline clients tax preparations and provide efficient, high quality services
Barista
1 Year- Prepared high-quality beverages and food according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Operated espresso machines and blenders efficiently, ensuring timely order fulfillment during peak hours.
- Collaborated with team members to streamline workflow and improve overall service efficiency.
- Engaged with customers to understand their needs, enhancing satisfaction and loyalty through personalized interactions.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Science - Accounting
Master of Science - Accounting
Skills
Customer service & Client interactions
Quickbooks basics
Microsoft excel basics
Tax fundementals
GAAP knowledge
Proficient professional written and verbal communication
Bank reconciliations
Data organization
Time management
Critical thinking
Adaptability
Teamwork
Timeline
Staffer
Sports Basement
08.2025 - CurrentRead More
Client Intake Coordinator
Volunteer Income Tax Assistance (VITA) Program
01.2025 - 04.2025Read More
Barista
Joe And The Juice
11.2023 - 11.2024Read More
San Francisco State University
Master of Science from Accounting
Read More
San Francisco State University
Bachelor of Science from Accounting
Read More