Abigail Vockroth
Beaver Dam,WI
Summary
Compassionate, patient, and diligent client service representative with a focus on building and maintaining trusting relationships. Expertise in client education and support, ensuring client needs are prioritized. Proven ability to achieve organizational goals through effective teamwork and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Client Service Representative
CheckIn Veterinary
Sun Prairie, Wisconsin
10.2022 - 03.2026
- Personalized client experience by identifying unique needs and delivering tailored information and services.
- Greeted clients using positive telephone etiquette and asking targeted questions to uncover issues and provide effective resolutions.
- Followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction.
- Provided compassionate support to clients during emotional situations.
- Facilitated appointment scheduling and follow-up reminders to ensure clients received timely support and service continuity.
Client Service Representative
Beaver Dam Veterinary Clinic
Beaver Dam, WI
05.2022 - 10.2022
- Utilized active listening and empathy to address clients' needs and concerns effectively and referred them to appropriate leads for resolution when necessary.
- Recorded detailed notes in client/patient charts to monitor conversations and requests.
- Resolved client inquiries about services and pet care information, leading to increased client satisfaction.
Client Service Representative
Spartan Animal Hospital
McFarland, WI
08.2020 - 03.2022
- Built trust-based client relationships through effective communication and interpersonal skills, fostering client loyalty.
- Informed clients on preventative care and wellness programs for pets, promoting proactive pet health management.
- Managed patient records using veterinary software systems efficiently.
- Ensured compliance with laws and regulations while executing job responsibilities.
Education
Bachelor of Arts - Trumpet Performance
University of Wisconsin-Madison
Madison, WISkills
- Excellent in-person and phone communication
- Active listening
- Complaint resolution
- Customer education
- Time management abilities
- Teamwork skills
- Payment processing
- Highly adaptable with computer software
Timeline
Client Service Representative
CheckIn Veterinary
10.2022 - 03.2026
Client Service Representative
Beaver Dam Veterinary Clinic
05.2022 - 10.2022
Client Service Representative
Spartan Animal Hospital
08.2020 - 03.2022
Bachelor of Arts - Trumpet Performance
University of Wisconsin-Madison