Abigail Wainaina

Lead Housekeeping position entailed restocking of janitorial items, creating financial spreadsheets for janitorial items, established effective communication between management and at times employee to management and during the height of the pandemic a lack of workers pushed admin to perform and assist with cleaning duties.

• Verified cleanliness and organization of storage areas and carts.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Adhered to professional house cleaning checklist.

Contact : (919) 825 - 9415

Position that insured world class service for various customers, maintaining security and customer confidentiality while processing rental transactions. Attending staff meetings and implementing policies that ensure flowing relationship of employee and customer satisfaction. Fast paced/ high volume environment that pushed its employees to exceed commission standards.

• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Responded to customer requests for products, services, and company information.

Contact : (516) 448 - 0543

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Operations assistance in semi- daily reports for basic accounting
• Dealt with customer service
• Contract management between customer and company

Contact : (630) 699 - 2001

Sales Associate - insuring customer care was first and last thing provided and creating a successful shopping experience (offered managerial position)

Shipment Assistant Clerk - dealing with shipment in coming and going, counting products and placing them throughout stores, following store keys

• Produced high-quality communications for internal and external use.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Increased customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Contact : (919) 232 - 9497

• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Processed employee termination paperwork at direction of supervisory staff.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.

Contact : (540) 664 - 1817