Abigail Wilbur
Schenectady
Summary
Detail-oriented Billing Analyst with expertise in data analysis, HIPAA compliance, and issue resolution. Proven track record in streamlining billing processes and ensuring accurate invoicing. Expert customer service skills.
Overview
9
9
years of professional experience
Work History
Billing Analyst
St. Peter's Cardiology
Niskayunsa, NY
04.2024 - Current
- Analyzing billing discrepancies to ensure accurate invoicing and timely payments.
- Posting incoming insurance payments and Patient copay payments.
- Posting Hospital Inpatient/Outpaitent charges.
- Reviewed insurance claims for compliance with healthcare regulations and policies.
- Collaborated with clinical staff to resolve patient billing inquiries effectively.
- Processed adjustments and refunds in accordance with company guidelines and protocols.
- Maintained detailed records of billing activities and reconciled accounts regularly.
- Managed incoming calls on the billing phone line.
Billing Analyst
Adirondack Pediatrics
Glens Falls, NY
03.2023 - 04.2024
- Posting incoming insurance and Patient payments
- Researching claim denials to resolve complex claim denials.
- Implemented process improvements to enhance accuracy in billing operations.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
Settlement Clerk
Subcontracting Concepts
Glens Falls, NY
08.2020 - 01.2024
- Managed settlement documentation, ensuring compliance with regulatory standards and internal policies.
- Streamlined settlement processes, reducing turnaround time for client transactions.
- Organizing Spreadsheets
- Taking phone calls from Subcontractors and Clients.
- Collaborated with team members to optimize workflow efficiency and improve overall settlement performance.
- Trained new staff on settlement procedures and software applications to improve operational efficiency.
Billing Analyst
Change Healthcare
Queensbury, NY
03.2017 - 01.2020
- Assisted with customer service line for claim related issues. Specifically working with insurance claims representatives.
- Updating patient account information.
- Resolving complex claims processing issues.
Education
High School Diploma -
Granville Jr/Sr High School
Granville, NY06-2007
Skills
- Month end close
- Claims review
- Accounts receivable
- Claims submissions
- Microsoft Excel
- Payment processing
- Data analysis
- Issue resolution
- Telephone etiquette
- Dispute resolution
- Billing systems
- Document workflow
- Payment posting
- Adjustment posting
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration
- HIPAA compliance
- Data research
Timeline
Billing Analyst
St. Peter's Cardiology
04.2024 - Current
Billing Analyst
Adirondack Pediatrics
03.2023 - 04.2024
Settlement Clerk
Subcontracting Concepts
08.2020 - 01.2024
Billing Analyst
Change Healthcare
03.2017 - 01.2020
High School Diploma -
Granville Jr/Sr High School