Abigail Worley
Williamsburg,VA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Movie Tavern
Williamsburg, VA
06.2021 - Current
- Implemented efficient system to monitor inventory and manage supply procurement.
- Collaborated with various departments to ensure seamless workflow.
- Consistently upheld compliance with safety regulations and company policies.
- Effectively addressed and managed customer service issues.
- Stayed updated on the latest information regarding company products and services.
- Mentored and educated newly hired staff on workplace operations through organized training sessions.
- Enhanced organizational efficiency through implementation of new procedures or systems.
- Maintained smooth operation by efficiently allocating resources, monitoring shifts, and assigning tasks.
- Identified cost-saving measures while maintaining quality standards.
- Demonstrated consistency in upholding operational standards through thorough completion of opening, closing, and shift change functions.
- Effectively resolved escalated customer inquiries and complaints.
- Effectively delegated work, prioritizing tasks and setting goals for staff.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Server
Annas Brick Oven
Williamsburg, VA
02.2023 - 01.2024
- Stayed up-to-date with menu items, garnishes, ingredients and preparation methods.
- Demonstrated proficiency in swiftly and accurately processing customer requests.
- Maintained high standards by thoroughly examining meals before customer delivery.
- Ensured cleanliness and proper set-up of dining room at all times.
- Provided exceptional customer service by serving guests courteously, quickly, and efficiently.
- Ensured accurate documentation of customer orders through diligent use of cash register and point-of-sale system.
- Executed daily tasks encompassing the arrangement of dining settings and replenishment of supplies.
- Worked closely with restaurant team to enhance operational effectiveness in a collaborative manner.
- Executed precise money handling techniques while adhering to company guidelines for cash payments.
- Ensured compliance with health safety protocols in the preparation and serving of food.
- Facilitated clear communication between kitchen staff and customers, prioritizing customer allergies and special requests.
- Kept up-to-date with daily specials, new menu items, and promotions.
- Proficiently utilized POS terminals to enter orders, divide bills, and compute grand totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Enhanced efficiency in food delivery by actively participating in the preparation of salads, appetizers, and desserts.
- Provided table service by delivering and pouring wine selections with appropriate glasses for patrons.
Education
Some College (No Degree) -
Hollins University
Roanoke, VASkills
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Employee Scheduling
- Business development understanding
- Schedule oversight
- Staff Management
- Workload Management
- Team motivation
- Orientating and training
- Promotional planning
- Employee engagement
- Strategic Planning
- Staff Supervision
- Policy Enforcement
- Money Handling
- Project management abilities
- Cost Control
- Business Development
- Sales Strategies
- Customer Relations
- Marketing tactics
Languages
American Sign language
Limited
Accomplishments
- At movie Tavern I have received the Marcus People Pleaser Award in 2023.
References
References available upon request.
Timeline
Server
Annas Brick Oven
02.2023 - 01.2024
Assistant Manager
Movie Tavern
06.2021 - Current
Some College (No Degree) -
Hollins University