Abigail Xiques
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Relation Banker I
Regions Bank
05.2024 - Current
- Strengthened client relationships by delivering tailored banking solutions and exceptional customer service, enhancing client satisfaction.
- Expanded client base through strategic networking and referral generation, contributing to branch growth.
- Streamlined processes, resulting in faster transaction processing times and increased customer satisfaction.
- Collaborated with branch team members to improve overall performance and achieve goals.
- Demonstrated strong organizational skills by effectively managing tasks and prioritizing responsibilities.
- Research, resolve, and respond to support tickets.
Member Service Representative
Florida West Coast Credit Union
03.2022 - 05.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted high volume of customers daily, maintaining positive attitude and prioritizing customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Enhanced customer engagement by recommending suitable bank services and products to support customer investments.
- Trained new personnel on company operations, policies, and customer service standards to ensure consistent service delivery.
Clerk
United States Postal Service
01.2016 - 03.2022
- Greeted and assisted customers with products, sales, and promotions to enhance overall customer experience.
- Handle and process customer purchases and returns of products and services.
- Received six gold stars for detailed and precise customer service.
- Selected for data entry and management of P.O. Box rentals, lock changes, and inventory/application paperwork to ensure accurate records.
- Sorted and delivered interdepartmental mail to various departments.
- Arranged displays and maintained retail lobby appearance to create a welcoming environment for customers.
Skills
- Transaction Processing
- Banking operations
- Customer Service
- Customer Support
- POS
- Team Collaboration
- Organizational Skills
Certification
- Public Notary
Timeline
Relation Banker I
Regions Bank
05.2024 - Current
Member Service Representative
Florida West Coast Credit Union
03.2022 - 05.2024
Clerk
United States Postal Service
01.2016 - 03.2022