Abigail Xiques
Tampa,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Florida West Coast Credit Union
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Cross-sold bank services and products to uplift customer investments.
- Trained new personnel regarding company operations, policies and services.
Clerk
United States Postal Service
01.2016 - 03.2023
- Received six gold stars for detailed and precise customer service
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide an exemplary customer experience
- Handle and process customer purchases and returns of products and services
- Selected amongst team to conduct data entry and maintenance for P.O
- Box rentals, lock changes, and inventory/application paperwork
- Sort and deliver interdepartmental mail to ensure timely distribution
- Maintain appearance of retail lobby by setting up and arranging displays.
Skills
- Customer Service
- POS
- Customer Support
- Data Entry
- Employee Coaching
- Banking knowledge
Timeline
Member Service Representative
Florida West Coast Credit Union
03.2023 - Current
Clerk
United States Postal Service
01.2016 - 03.2023
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