Calema Brewer
Plant City,FL
Summary
Qualified customer service representative with over 20 yrs. experience in fast-paced work environment. Able to grasp new concepts quickly and efficiently. Friendly associate adept at working in diverse retail and office setting. Outstanding organizational skills. Knowledgeable in Credit Union systems and operations. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 20-year background maintaining customer satisfaction and contributing to company success goals.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Florida West Coast Credit Union
Brandon, FL
06.2021 - Current
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Verified accuracy of loan documents prior to approval.
- Performed daily maintenance of loan applicant database.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
Teller
Florida West Coast Credit Union
Brandon, FL
06.2021 - 08.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Lead teller
County Credit Union
Clayton
11.2015 - 06.2018
- Daily teller transaction while executing lead teller duties
- Trained new tellers
- Opened and closed accounts
- Processed company payroll
- Handled ACH operations
- Performed front desk receptionist duties.
Education
Associate of Science - General Studies
St. Louis Community College
St Louis, MO05-2016
Skills
- Switchboard operation
- Proficient in cash management
- Office, Excel, and PowerPoint
- 35-40 words per minute
- Issue Resolution
- Account Management
- Service Recommendations
- Complaint Handling
- Policy Understanding
- Product Recommendations
Timeline
Member Service Representative
Florida West Coast Credit Union
06.2021 - Current
Teller
Florida West Coast Credit Union
06.2021 - 08.2022
Lead teller
County Credit Union
11.2015 - 06.2018
Associate of Science - General Studies
St. Louis Community College
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