Mekayla Cooper
Houston
Summary
Friendly Receptionist , Teacher , Server with background in various common settings. Knowledgeable about security, service , Hippa , osha , First Aid and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pfs group
Houston
03.2025 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
Teacher
The Toddler House Daycare
07.2023 - 01.2024
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Childcare Food Server
Spring branch isd
Houston
01.2023 - 07.2023
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Encouraged critical thinking skills and problem solving strategies among students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Assessed student performance through tests, quizzes and other assessments.
- Supervised after school activities such as clubs or sports teams.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Organized parent conferences throughout the year to discuss student progress.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Maintained a safe and orderly learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Implemented behavior management strategies to maintain classroom discipline.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Cashier
Foodtown
12.2021 - 09.2022
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Dairy Queen
09.2020 - 05.2022
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Prepared food orders, cooking on grill and operating fry station.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Front Line Server
Lubys Cafeteria
10.2020 - 12.2021
- Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Cultivated warm relationships with regular customers.
- Supported other servers during peak hours by assisting with tasks such as bussing tables or refilling drink stations as needed.
- Managed large groups effectively through timely order-taking, communication with kitchen staff, and attentive service delivery.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Graduate Certificate - Dental Assistant
College Of Healthcare Proffessions
Houston, TX11-2025
High School Diploma -
Eisenhower Senior High School
Houston, TX05.2022
Skills
- Call Routing
- Calendar Management
- POS System Operation
- Switchboard Operation
- Detail Oriented
- Problem-Solving
- Organization skills
- Meeting Support
- Technical Support
- Equipment Troubleshooting
- Patient care
- Radiography procedures
- Dental software
- Infection control
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Spreadsheets
- Verbal and written communication
- Multi-task management
- Report transcription
- Record preparation
- Computer proficiency
- Call center operations
- Travel planning
- Microsoft office expertise
Timeline
Customer Service Representative
Pfs group
03.2025 - Current
Teacher
The Toddler House Daycare
07.2023 - 01.2024
Childcare Food Server
Spring branch isd
01.2023 - 07.2023
Cashier
Foodtown
12.2021 - 09.2022
Front Line Server
Lubys Cafeteria
10.2020 - 12.2021
Team Member
Dairy Queen
09.2020 - 05.2022
Graduate Certificate - Dental Assistant
College Of Healthcare Proffessions
High School Diploma -
Eisenhower Senior High School