Mandy Perry
Gainesville,FL
Summary
Dynamic customer service professional with proven skills in complaint resolution and team collaboration. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
One Touch Direct
Tampa, FL
11.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and concerns in a timely manner.
- Processed orders and managed customer accounts efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented customer interactions in the company's CRM system accurately.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with team members to improve customer service processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Sales Associate Supervisor
Victoria Secret
Gainesville, FL
08.2024 - 11.2024
- Supervised daily sales operations and team performance during shifts.
- Trained new associates on customer service and product knowledge.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Conducted regular meetings with the sales team to discuss objectives, promotions, and other relevant topics.
- Ensured that all customer inquiries were addressed promptly and professionally.
- Monitored inventory levels and coordinated restocking efforts.
- Analyzed weekly and monthly reports for changes in trends or potential opportunities for improvement.
- Enforced store policies and procedures consistently among all staff members.
- Performed cashier duties during peak business periods.
Server
Buffalo Wild Wings
Gainesville, FL
06.2021 - 08.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Resolved customer complaints promptly to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Coordinated food and beverage orders during peak hours to maintain service flow.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on menu items and service protocols to ensure consistent service quality.
Retail Sales Associate
JC Penny Co
Gainesville, FL
08.2018 - 06.2021
- Provided exceptional customer service to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in product selection and inquiries effectively.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2017
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Customer relationship management
- CRM expertise
- Call center experience
- Issue resolution
- Customer satisfaction
- Customer engagement
- Sales support
- Order management
- Order fulfillment
- Appointment scheduling
- Escalation management
- Customer education
- Data collection
- Report preparation
- Quality assurance
- Quality control
- Transaction support
- Administrative support
- Paperwork processing
- Filing
- Microsoft Office Suite
- Microsoft PowerPoint
- Call handling
- Call routing
- Live chat support
- Customer relations
- Consultative sales
- Product recommendations
- Exchange coordination
- Training and development
- Team collaboration
- Team development
- Strong teamwork
- Adaptive team player
- Effective communication
- Active listening
- Conflict resolution
- Conflict mediation
- Problem solving
- Decision-making
- Adaptability
- Time management
- Stress management
- Task prioritization
- Prioritization
- Schedule mastery
- Follow-up skills
- Money handling
- Opening and closing accounts
- Receiving support
- Process optimization
- Customer consulting
- Customer satisfaction measurement
- Sales expertise
- CRM documentation
- Call center procedures
- Transaction support
- Administrative support
- Personalized assistance
- Process optimization
- Account management
Timeline
Customer Service Representative
One Touch Direct
11.2024 - Current
Sales Associate Supervisor
Victoria Secret
08.2024 - 11.2024
Server
Buffalo Wild Wings
06.2021 - 08.2024
Retail Sales Associate
JC Penny Co
08.2018 - 06.2021
High School Diploma -
Penn Foster Career School
Some College (No Degree) -
Southern New Hampshire University