Janiya Norman
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
Memphis, TN
07.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support
AT&T
Memphis, TN
04.2021 - 11.2022
- Providing daily support on any and all tech support
- Identifying, analyzing and responding to user needs for the selection evaluation and administration of computer-based systems
- Analyzing technical problems with appropriate IT solutions
- Communicate effectively with customers, colleagues, and managers to quickly resolve issues and ensure customer satisfaction
- Provided technical support for customers and staff.
Customer Service Representative
Lowes
Memphis, TN
04.2019 - 06.2020
- Use the telephone to reach out to customers and verify accounts
- Assist with placement of orders, refunds, and exchanges
- Take payment information and other pertinent information such as addresses and phone numbers
- Providing ongoing support and communication to customers
Education
High School Diploma -
Power Center Academy High School
05.2019
Skills
- Data entry
- Computer skills
- Active listening
- Time management
- Problem solving
- Troubleshooting and diagnostics
- Operating systems software
- Ability to work in fast paced environment
- Call Routing
- Coordinating Reservations
- Researching customer issues
- Call transfers
- Message documentation
- Active Listening
Timeline
Customer Service Representative
Amazon
07.2022 - 02.2023
Technical Support
AT&T
04.2021 - 11.2022
Customer Service Representative
Lowes
04.2019 - 06.2020
High School Diploma -
Power Center Academy High School