Sidney Griffin
Georgetown,TX
Summary
Dynamic professional with a proven track record at Maximus, adept in customer service and critical thinking. Excelled in high-stress conflict resolution and customer satisfaction, enhancing team performance and safety at Freddy’s Frozen Custard & Steakburgers. Skilled in data entry and active listening, I consistently exceed service and productivity standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Truck Driver/Dispatcher
TRII Serenity Logistics LLC
05.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Team Lead
Freddy’s Frozen Custard & Steakburgers
06.2019 - 04.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Dr. Martin Luther King Jr. Early College
Denver, CO05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Follow-up skills
- Team development
- Data collection
- Staff training
- Recordkeeping strengths
- Account updating
- Research
- Reading comprehension
- Office equipment proficiency
- Proofreading
- Quality assurance controls
- Business development
- Call triaging
- Efficient organization
- Analytical problem solving
- Data analysis
- Data entry procedures
- Data entry and recordkeeping
- Keen attention to detail
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Maximus
08.2024 - Current
Truck Driver/Dispatcher
TRII Serenity Logistics LLC
05.2022 - 07.2024
Team Lead
Freddy’s Frozen Custard & Steakburgers
06.2019 - 04.2022
High School Diploma -
Dr. Martin Luther King Jr. Early College
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