Jacquelyn Collett
London,KY
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling high call volumes and escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
One Main Financial
London, Kentucky
02.2024 - Current
- Assisting customers needs/concerns
- Assisting OMF customers with web, site, and app issues
- Educating customers on navigation and self service
- Processed account changes and updates in the customer management system.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
Gypsy and James Boutique
London
08.2022 - 02.2024
- Assisted in daily operations and team management tasks.
- Coordinated staff schedules to ensure adequate coverage.
- Supported training programs for new employees and onboarding processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Cosmetologist
JC Penny Salon
Corbin, Kentucky
02.2018 - 11.2018
- Consulted with clients to determine their beauty needs and preferences.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Handled scheduling, appointment bookings, and customer inquiries efficiently.
- Assisted in inventory management by tracking product usage and restocking supplies.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
Cosmetologist
Revive Salon
London, KY
08.2017 - 02.2018
- Consulted with clients to determine their beauty needs and preferences.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Collaborated with team members to ensure smooth salon operations during busy hours.
- Handled scheduling, appointment bookings, and customer inquiries efficiently.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Responded to customer inquiries by phone, email, and in person.
- Operated cash registers to receive payments from patrons.
Education
Licensed Cosmetologist -
Somerset Community College
Somerset, KY05-2016
Basic Studies
Somerset Community College
Somerset, KYHigh School Diploma -
North Laurel High School
London, KY05-2005
Skills
- Customer relationship management
- Conflict resolution
- Customer education
- Call routing
- Client consultation
- Effective communication
- Multitasking and organization
- Call management
- Administrative support
Timeline
Customer Service Representative
One Main Financial
02.2024 - Current
Assistant Manager
Gypsy and James Boutique
08.2022 - 02.2024
Cosmetologist
JC Penny Salon
02.2018 - 11.2018
Cosmetologist
Revive Salon
08.2017 - 02.2018
Licensed Cosmetologist -
Somerset Community College
Basic Studies
Somerset Community College
High School Diploma -
North Laurel High School