Dedricka Smith
Detroit,MI
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality. Well-versed in reservation, accounting and hotel management systems.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Marriott
Detroit, MI
07.2023 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
Server
Great Lakes Burger and Pizza Bar
Detroit, MI
12.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Field Operations Manager
AT&T Fiber
Detroit, MI
05.2023 - 08.2023
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Ensured effective communication between field personnel and corporate office.
Server
Sugar Factory
Detroit, MI
08.2022 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Production Operator
FCA Automobiles
Sterling Heights, MI
10.2017 - 02.2022
- Recognized defective material and reported issues to management.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Inspected and repaired products to meet project expectations.
Marketing/Member Services Agent/Front End Operator
Sam's Club
Southfield, MI
10.2016 - 11.2017
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional customer service to differentiate and promote company brand.
Pharmacy Technician
CVS Pharmacy
Detroit, MI
04.2015 - 08.2017
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Customer Service Specialist
Big Lots
Birmingham, AL
06.2010 - 02.2015
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Education
High School Diploma -
David Mackenzie High School
Detroit, MI05.2005
Some College (No Degree) - Theater Arts
Alabama State University
Montgomery, ALSkills
- Reservation Management
- Guest Relations
- Data Entry
- Customer Service Management
- Guest Reception
- Switchboard Operation
- Guest Registration
- Revenue management
- Administrative Support
- Payment Collection
- Front Desk Management
- Room Service
- Transaction Processing
- Invoicing and Billing
- Office Organization
- Customer Service
- Records Management
- Regulatory Compliance
- Concierge services
- Front Office Management
- File Management
- Cash Handling
- Payment Processing
- Professional Demeanor
- Interpersonal Skills
- Time management abilities
- Written Communication
- Analytical Skills
- Task Prioritization
- Transportation Arrangements
- Effective Communication
- Decision-Making
- Nightly Audits
- Data Confidentiality
- Adaptability
- Excellent Communication
- Administrative Skills
- Team Collaboration
- Computer Skills
- Problem-solving aptitude
- Staff Supervision
- Strategic Planning
- Detail Oriented
- Multitasking
- Dining and Amenity Recommendations
- Conflict Management
- Goal Setting
- Facilities Management Software
- Adaptability and Flexibility
- Analytical Thinking
- POS System Operation
- Team Supervision
- Problem-Solving
- Active Listening
- Reliability
- Operations Management
- Phone and Email Etiquette
- Effective Planning
- Staff Scheduling
- Team building
- Data Gathering
- POS Systems
- Hospitality services
- Quality Assessment
- Word Processing
- Staff Training
- Relationship Building
- Professionalism
- Attention to Detail
- Interpersonal Communication
- Guest check-in and check-out
- Organizational Skills
- Analytical mastery
- Concierge support
Timeline
Guest Service Representative
Marriott
07.2023 - Current
Field Operations Manager
AT&T Fiber
05.2023 - 08.2023
Server
Great Lakes Burger and Pizza Bar
12.2022 - Current
Server
Sugar Factory
08.2022 - 12.2022
Production Operator
FCA Automobiles
10.2017 - 02.2022
Marketing/Member Services Agent/Front End Operator
Sam's Club
10.2016 - 11.2017
Pharmacy Technician
CVS Pharmacy
04.2015 - 08.2017
Customer Service Specialist
Big Lots
06.2010 - 02.2015
High School Diploma -
David Mackenzie High School
Some College (No Degree) - Theater Arts
Alabama State University