Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Abigail (Abby) Gonzalez

Anaheim,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Guided Tours Core Trainer

The Walt Disney Company
03.2024 - Current
  • Conducted assessments of trainees' progress during instruction to identify areas for improvement and evaluated training effectiveness through feedback.
  • Monitored employee performance post-training to ensure successful implementation of skills learned.
  • Trained new guides in company standards, tour protocols, and communication techniques.

Guided Tours Lead

The Walt Disney Company
08.2023 - Current
  • Contributed to an increase in tour group bookings through excellent customer service and tailored tour content.
  • Established strong relationships with various lines of business to enhance cross-promotional opportunities between tours and other attractions or services.
  • Ensured the safety and well-being of guests during tours by complying with all relevant regulations.
  • Managed scheduling conflicts proactively and adapted to unforeseen changes, minimizing disruptions to guests' experiences.

Guest Relations

The Walt Disney Company
12.2021 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about resort amenities and services.
  • Utilized problem-solving skills during unexpected situations or emergencies while remaining calm under pressure.
  • Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.

Shipper

Kyler Corporation
01.2019 - 01.2022
  • Researched shipping procedures, rates, and routes in making determinations about the best shipping methods for the customers.
  • Maintained records of all outgoing shipments in tracking systems.
  • Packed items to meet shipping requirements set forth by the customers, the International Traffic in Arms Regulations, and the Federal Aviation Administration.

Education

Bachelor of Arts - Communication Studies

Baylor University
Waco, Texas
05-2021

Southern New Hampshire University

Santiago Canyon College

Skills

  • Communication
  • Microsoft Suite
  • Time management
  • Problem solving
  • Collaboration
  • Adaptability
  • Customer service
  • Equipment troubleshooting

Accomplishments

  • Co-author of Disney's Happiest Haunts Guided Tour 2024
  • Co-author of Disney's Happiest Haunts: The Villain's Trail Guided Tour 2025
  • Co-author of Guided Tour set to launch in 2026

References

References available upon request.

Timeline

Guided Tours Core Trainer

The Walt Disney Company
03.2024 - Current

Guided Tours Lead

The Walt Disney Company
08.2023 - Current

Guest Relations

The Walt Disney Company
12.2021 - Current

Shipper

Kyler Corporation
01.2019 - 01.2022

Bachelor of Arts - Communication Studies

Baylor University

Southern New Hampshire University

Santiago Canyon College

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